I bought a GunVault standard handgun safe in 2008. I have been very happy with it. The batteries I initially placed in it lasted somewhere around 7 years. I have opened and closed the safe at least 2 times a day and even taken it on trips with me.
Now the safe will not open with the code and only makes a whirring sound. I contacted the company and spoke to a very nice technician. After a providing some information and a little troubleshooting he said they'd send me a replacement. The replacement will come with a 5 year warranty. Once the 5 years are up they will not make another replacement.
I asked about parts and was told they are not available. I was also told the company does not repair these either. I asked the technician why would I ever buy anything that the company will not support with parts or service? Sure they will replace the item once. But what happens when the next unit breaks? I guess I have to buy another one. Yes, they are only a hundred dollars and I have already gotten 8 years out of the original purchase and should get at least another 5. But still....
BTW,I would have gladly paid for the parts and installed them myself.
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Originally Posted by Westwindmike
