I hope this doesn’t sound like a Taylor Swift fan letter, but I am compelled to post my experience and thanks for going above and beyond Dillon's “No BS Warranty”.
My customer number is 19XX (current number is around 50,000 from what I understand), so I have been a customer for many years. My memory tells me that I purchased a 450 originally 25 or 30 years ago (maybe even longer), and it was upgraded to a 550b at some point. As a high volume shooter, I have loaded hundreds of thousands of rounds on this press and have replaced a few parts here and there over the years....always at no charge. Not a big deal...they were mostly small parts.
Through my own ignorance, in trying to replace a part, I cracked the frame of the press. In calling Dillon's tech support, they suggested I simply pack it up and return it for repair. I fully expected to pay for the replacement of the frame and associated parts because the damage was MY fault. 100%.
I sent it back and patiently waited. A couple of weeks later, I received notification of shipment. What I did NOT receive was a notice that I owed money for the repair. Again, because this was MY mistake, I fully expected to pay for the repair, and it would only have been fair to pay for it. But nooooooooooo….. Dillon's “No BS Warranty” is exactly that. No BS....and boy was I full of BS in my efforts to replace a part.
I eagerly watched the tracking and waited for delivery…..it came to me packed securely in a box with an invoice….for ZERO dollars. I felt like a kid on Christmas Day!
In my earlier working life, I ran a 300 employee manufacturing company and I also managed a large retail sporting goods company. I learned that there are precious few companies that 1) make and sell top quality equipment and 2) stand behind their products with unsurpassed customer service as they do. I can’t thank them enough for first, making the best reloading equipment on the planet, and secondly, standing behind it 100%...even in the face of people making stupid mistakes like I did.
If you ever want to buy a new progressive reloading press, Dillon is, without a doubt, the best on the market. More expensive? Yes it is. But quality always costs more....and you will never get better customer service.