I just now un-subscribed from Brownells... maybe it's just me, I don't know.
I DO know that Brownells used to be THE place to go for many parts, and especially gunsmithing "stuff". They were considered the elite place to go... if nobody else in the world had it, Brownells would, or they could get it for you.
The past few years, as I've checked their website for various things, it seems they have turned into less and less of a specialty kind of place, and more of a Wal-Mart kind of site, if that makes sense.
I was looking for a replacement taller front sight blade for my Ruger Blackhawk... the pinned in type. My searches on Brownells site didn't locate what I needed. I actually googled it, and followed a link to Brownells to find the sight. All is good so far. I tried to find dimensions on this sight blade, to make sure I wasn't buying the exact same blade that was on my Blackhawk.... no joy. It was late, so I planned to continue the search the next day.
Next day, had an email from Brownells urging me to "give it another look, don't leave it hanging".... so I responded to the email asking for the height.... even attached a pic of the sight I had edited to show them the exact dimension I wanted.
Crickets.
Next day, got another email urging me to buy the sight.
Yesterday I got 3 sales/promotional emails from Brownells.... nothing about my front sight issues.
I didn't have time yesterday to call, so I called today. Chose the #3 option, technical support, and got a recording saying I had reached the Berger bullets help desk, and I should leave a message.... ?? .... I started to leave a message, and it instantly replayed the recording back to me.
Cannot get a response to an email, cannot get a live person on the phone.... things have definitely gone downhill in the past 15-20 years at THE place for gunsmithing tools and parts.... time marches on, I suppose.