I’ll admit to having said, “OK, thank you.” When told a price before and calling back later to get another employee that shipped the parts to be for free.I’ve found theirs to be inconsistent. Sometimes they charged me for parts and sometimes they didn’t. The irony of that is that one of them was a rebuild of a LAM1 where I was expecting to pay and the parts for free.
Truth is all of them, even the cheapest, Lee are better businesses to deal with as far as customer service than most others areas in life. Dillon has really set the bar pretty high. A 35 year old press still has the same warranty as it did the day it arrived. I could sell my oldest Dillon’s for more than twice what I paid for them new, after loading hundreds of thousands of rounds on them.
I wish they made cars or pretty much anything else that drops in value just by taking possession of it...