I ordered a recoil spring for an AR-15 on the 5th of this month from Midway. They shipped the item using UPS Innovations (which is a joke in itself). The tracking number indicated it should be delivered on 6/13/202 by 2100 hrs. On the 15th UPS updated their tracking system and stated it was delivered to USPS in Honolulu on the 13th? USPS in Honolulu states they have not received the item as of today the 18th. Both state that I would have to contact the shipper?
NOW, Midway has their Customer Service lines on an automated message telling me how busy they are and that they will NOT be answering their phones. I've e-mailed them three times and have received a message that they would contact me in 24 hours. Didn't happen.
I would hazard a guess and say that they (midway) have laid off their CS staff to save money or reassigned them to other tasks.
Now I know that when I place an order the money is pulled from my account within ten minutes of the order. After which it seems you are on your own.
Needless to say they will not be getting any of my money until they get their act together. I would rather support a company that provides real customer service at a slightly higher fee than Midway.