A couple of weeks ago Gail's computer began to show signs it was going to die. So, before that happened, she decided to purchase a new computer, which she did. She got the new PC from Staples here in Kamloops and part of the deal was they were to transfer everything from her old PC to the new one. That's when the problems started. It appears the "Tech" (and I use the term loosely), is almost totally incompetent (or just plain lazy). The PC was supposed to be ready in a couple of days but it was not. Staples had the computer for over a week and when we finally went in to get it the tech said all was done except programming the printer to the new PC. Gail told him she would figure it out herself (which she did). She also found there were several things that had not been transferred. She has been successful in recovering most of the data/pictures etc., but she is having problems getting her ability to produce Word Documents to work. She cannot produce a word document at all. The OS is, of course Microsoft Windows 10. Can anyone help? I should also state I am almost computer illiterate and Gail is no expert either (but miles better than I am) so any help should be couched in terms simple. Thanks.