It's pretty amazing.
I ordered a mould from NOE, and it was accidentally sent to an old address (I move a lot and quite a few old addresses floating around). Once I realized what had happened, I e-mailed NOE through their website and asked if they would just forward it to my current address once the mould made it's way back to them.
Well, about 45 minutes after e-mailing NOE, I received an email from the owner himself saying a new mould was coming. I received my new mould 4 days later!! To top it off, I received an email this evening from the owner to check if I had received my new mould and if I was happy.
Can't be that!!
A big thank you to Al at NOE moulds.