I use to do that all the time, since I never really had a problem, I quit doing that.
I think I'll re-start doing that NOW !
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UPS lost an over/under shotgun I had sent in for repairs.
It was 2 years before it was found standing in the corner of a UPS truck.
When I got the shotgun back it had been repaired but the stock was warped.
A person shouldn’t have to put up with their lack of competency.
I hope your package shows up sooner rather than later.
I had a package lost once where I worked for all my custom components to build a machine. We sent in pictures of the components, drawings, and screen shots of the solid models to get them visuals of what the stuff looked like to help them find it.
They never would give very much information when you called in other than it was following their internal process, which I found out takes about 3 months when they loss a package and never find it to get you any money. That was probably the most frustrating thing about their process, they confirmed it was gone and now the process could advance to pay out. Then the pay out people say how much it was going to cost and had a research done, then after the second confirmation they still took their sweet time to write the check out.
If you can afford to reorder and don;t mind having a second set, I would reorder or be prepared to wait about 3 months.
It shouldn't be that way. When I worked at UPS it was 8 business days to find the package. If it was not found then another 10 days to get the check out.
One thing you should keep in mind when shipping with UPS is they will reimburse the shipper of the package. Not the necessarily the one who paid for the product. Sure you pay someone to ship it but unless they use your UPS account to ship then in UPS eyes you are not their customer. In reality you really are not. Their customer is the one who pays them directly.
I was acquainted about 10 years ago with a regional security manager for UPS. He handled facilities that covered about 3-5 states, and he had many internal investigations going on simultaneously. Involved cameras, after-hours inspections, auditing of records, and frequently waiting until they caught the theif red-handed so that criminal charges could be filed. I distinctly remember a case he told me about where an employee stole three Glock shipments over an eight month period. Caught him red-handed on the last one with video of him setting the box on the ground behind the dumpster outside and driving up and retrieving it after work. Depending on value (insurance) and/or sensitivity of the item, the investigation may get more complex, which leads to delays. Also, if they get too many "lost" or " misplaced" items through a certain line, they'll open an internal investigation like this. If it was a thief, he probably saw "Sniper" and thought it would be a high-dollar scope he could sell, but when he opened the pkg., he was probably sorely disappointed... My guess is the reamers are in a landfill by now.
I built and shipped a box to go inside a MFRB for lead screws glue ect, all I ever received back was the label and a letter saying we found this and if you will fill out the form and wait 45 days we will see if you get your postage back. For $11.35 I do not think it is worth the time. Years ago before computers and the co I worked for sent the cks for pay day by mail one week no cks ten years later the cks were found in a traded off del wagon.USPS screw up also