I'll keep it short been trying to contact them for months. No response, I used their form, emailed, called even used their facebook page messenger. finally, just sent the mold back w a letter and all my contact info. on Sept. 22 they did receive it got usps confirmation. this week again I tried all means of contact. nothing left message w my info no return call.
I do like the 2 molds well 1 now but will go elsewhere if this is their practice.