Having a bit of a FedEx nightmare myself. Bought a Dillon 550B from a fellow member here, and neglected to ask him to not use FedEx. Well, sure enough. . .
Disappeared for a week after it got to Phoenix, with no delivery date estimate. Then suddenly, a few days after it was already due, it showed up in NJ and finally made its way over. Well, almost made it. I got a notification it had been delivered and I figured maybe they skipped the signature and just dropped it off, which should have been OK since it's a pretty rural for CT and would have been safe.
But come to find out they said someone signed for it with a different initial and my last name. That's not possible since no one was home and anyway that's not where anyone else related to me lives! Part of me hopes that they dropped it off to some neighbor down the road and they'll bring it around, but why would they forge a signature if so? Another possibility is that the driver checked it off as signed and delivered but didn't drop it off.
The package is insured for about what I paid for the items, but not for the shipping cost, and honestly I got a decent deal so I doubt I'd be able to replace what I bought with the insurance payout. And I expect the claim process to be a real headache, especially with the fraudulent signature. My hope is that the insurance aspect will put a bit more of a fire under their butts to get the package back to me. They must have some sort of record of the actual location the driver went to, and I'm betting it wasn't the actual address.
Either way, I started the claims process, and got a bunch of calls from an unknown number (which I don't answer) and then a text asking if I had gotten the package. Now they say they're investigating, for whatever that's worth, and to have the seller initiate lost package procedures if it's not in my hands tomorrow.
From now on I'm definitely going to request no FedEx and if anything is coming through them I'll have them hold it at a location and go pick it up. They really seem to fail at "the last mile".