I am impressed.
A while back I mentioned here that the transfer bar broke on my convertible Blackhawk. I called Ruger, and they sent me a replacement transfer bar, which turned out to be the wrong part. Back on the phone again, they sent me a prepaid label to return it.
With nothing to lose, I included both cylinders complaining that the throats were over sized.
Fed Ex just brought the revolver back, and Ruger fit a transfer bar and two new cylinders!
That's customer service.