I recently bent the threaded rod that is part of the expander ball assembly in my trusty 6.5x55 Swede Mauser neck sizing die. This die has been my "go-to" for a lot of 6.5 Swede reloading for my favorite Model 96, circa 1919. I called Lyman and was greeted by a friendly lady who really knew what she was talking about and she quickly got me set up with some new parts for my die. When I asked how much I owed and if I could pay for the items over the phone, she said there was absolutely no charge and thanked me for buying Lyman products. Wow! Now that is service!
I received an entire internal assembly in just a few days from Lyman and my old,trusty neck sizing die was good to go and I could, once again, load ammo for my Model 96 for the next CMP high power match.
I know that Lyman sometimes gets a bad rap on this forum, but I have bought quite a few items from them over the years with no problems and I think they should be commended more often when they do get it it right and for stellar customer service. Thank you Lyman!