I have seen a bunch of posts lately about what great customer service folks have received from RCBS. Until recently, I have never had a reason to call or contact RCBS myself.
Well that changed for me just the other day.
I have an older RCBS 7.62x39 die set I purchased back in the late 80's or early 90's. It came with both a .308 (30 caliber) and .311 ball to expand case necks with, depending on the boolit size and or case tension required. It also included a small addendum piece of paper, with a brief explanation regarding the use of each different sized expander ball.
Somehow over the course of the years, I managed to misplace or just outright lose the .308 expander ball.
So now I had found a reason to call up RCBS.
I called the number on the old piece of paper, (which to my surprise still worked) and got a nice lady who asked me some pertinent questions and took down my information in case we got disconnected, so I could receive a call back.
After a brief period on hold, I got a technician who I explained the situation to, and asked if I could order another 30 caliber expander ball to replace the one I had lost.
The RCBS tech insisted on sending me a brand new replacement part for FREE and even shipped it for FREE, even though I had openly admitted to losing the original one, and had mentioned my intention to purchase a replacement. They even went so far as to include another entire threaded core and de-capping rod stem with the alternate expander ball so I can easily swap between the two inserts now.
Color me very impressed. It was like Dillon level customer service, and then a bit extra. I own quite a few different brands of dies from, RCBS, Dillon, Lee, Redding, and a few others odd brand names as well. Some of the very first dies that I used and purchased were RCBS ones, so I am a little predisposed to using RCBS dies when it's an option.
Today I would not hesitate to buy another brand new, or even used set of RCBS dies after this experience. I would also be likely to pay a bit more for the RCBS dies, rather than purchasing a cheap Lee or other inexpensive die set knowing firsthand just how far RCBS is willing to go to stand behind their product.
- Bullwolf