You aren't. I've had no issues w/ their CS. I have had bad experiences w: another companies CS. I still use that brand but I pray I don't have to ever use their CS again.
And as someone pointed out earlier you pay upfront for a no BS warranty. The cost is averaged into all their products. Nothing is ever free.
Their are enough choices to keep everyone happy. Lee shouldn't be in business anymore if you're to believe all the bashers claims. I realize they have a higher failure rate but I'm betting that's also due to volume. They sell more due to their pricing.