Recently while using my RCBS hand primer, the neck of the tray broke. I was searching for a replacement, and my local gun shop suggested that I just email them. I did that yesterday, not expecting an answer until next week since they are closed until January 4. Well I just received an email thanking me for using RCBS products, and informing me that a replacement would be sent to me at no charge! Way to go RCBS. It is little things like this that create loyal customers!