I managed to loose the hex wrenches for the several sets of Redding dies I have bought over the years and I had several screw heads rounded out slightly on my lock rings. I called Redding and the answer was "No Problem" I get several out to you in todays mail. 10 days later I called back since they had not arrived and Chris apologized and said he would get more in the mail to me. This past weekend, both packages arrived within one day of each other, 2 days after my call. I called Chris back and offered to pay for the second package or return one package, his comment was "not necessary--Merry Christmas". That is the kind of service I have been getting from Redding for over 35 years now. They not only make top of the line dies but have top of the line service. james