Interesting thread. Amazing how many people have had faulty/damaged bits replaced simply by contacting Lee, who then send it out. I have several Lee molds, plus a 4-20 pot (which works well, now that I've heavily modded it), but as they say you don't know how good a company is until you have a problem. My recent experience has shown that their customer relations could do with some work, and their "free" support of replacing faulty parts appears to be somewhat selective.
Don't get me wrong, their products are good value for money - as long as they do what they're supposed to and aren't faulty.