Ruger customer service Has got to be the best I have ever dealt with in all my years of shooting, and I am going to tell you all why I am saying this.
I have been having some problems with a new to me
Ruger bisly hunter 44 mag. I was getting very bad leading just after the forcing cone, The trigger had way to much creep and it was way to heavy.
Also with my aging eyes the sights were hard for me to see.
I also found it almost impossible to find a holster for it that didn't cost way more than I ever could afford.
I had asked for help here and got some very good advise from most of you fine folks that offered suggestions.
I had to make a choice, so after trying to work it out I decided to write a nice polite letter to Ruger explaining the issues and to ask if there was any help available. This was on a Sunday night at about 10:00 P M
Well the next day, Monday, at about 8:45 A M Julie woke me up and said Ruger was on the phone. So with half open eyes I said Hello,
The voice on the other end said
" This is Gill from Ruger and we have the best customer service in the industry. " When can I have the pistol picked up on our dime ?
He said I have your letter and we want you to be happy.
I went over a few things with him and also mentioned about the holsters
and the sites being a little hard to see with my old eyes.
I can not express the degree of politeness this man showed on the phone.
The pistol was picked up on Tuesday, he called to make sure,
then he called to say they got it.
This Tuesday, less than 7 days latter the pistol was back to me.
The restriction in the barrel removed, the forcing cone and barrel lead were polished, The whole pistol was refinished, the Paul, hammer and trigger replaced, they installed fiber optic sights front and back, and returned the old sites.
Took all ( as in every bit ) of creep out of the trigger and gave it a crisp 3 pound pull. As that was not enough they sent me a brand new Galco leather holster and an 30 MM scope rings to go with the 1" rings.
I must say again, this was not a winy complaining type of letter that I wrote, Just asked for a little help.
Total charge--- 0 not one cent.
Gill made a point of saying-- If you have any problems with anything from Ruger just let us know.
Men, this kind of service to me was unheard of until now.
Ruger went WAY over the top in helping this old guy out.
I shot the pistol today with the same cartridges that had so much leading before. I cleaned after 18 rounds, no leading, cleaned after another 24 rounds, no leading, then after 50 rounds, no leading.
Two patches and a nylon brush and the barrel, along with the area just after the forcing cone was clean.
All I can say is that if you are having any ruger pistol problems
Gill at customer service wants to know about them and is there to help.
Let me say the fiber optic sights they put on are not big and bulky, and the front is nice and thin. WOW could I see them, 25 yards and they in no way blocked out a 1" dot I was shooting at.
If you have a Ruger that is giving you problems--give them a chance to make it right.
I asked Gill if I could post this and he said yes please do.
Sam in Maine