Originally Posted by
TomAM
Here is the situation. RMK owns one of my 1st generation molds. He likes it.
He recently purchased a new mold, which is my current, 3rd generation. This improved design uses set screws with the sprew plate hardware instead of bottomed out shoulder screws. I use the biggest, longest set screws possible, because I want my customers to be able to put some torque on them.
It appears to me that RMK was taken aback when he encountered one of the new set screw holes.
This what my suspicions were, after I got to remembering some had requested such a set screw.
I simply asked for details so that I could save the time and expense of shipping, and instead just explain the need and use for the new hole.
My response was neither rude nor curt. I did not want to inconvenience him with a request for a pic, since a simple location description would have been adequate.
I seen nothing wrong, with your response. However if someone wants to criticize you for being breif and to the point,,,, I supose there are those that need more attention. For whatever reason, I hate to guess.
When I never heard back from him, and still have not, I assumed that he figured out what the hole was for and was too embarrassed to reply. It has become obvious that this is the case.
My thoughts too. Kind of a shame alos, probabaly an alright guy for the most part. Following through with your simple question, would have had a simple resolution.
A bullet mold is a tool, not a piece of furniture, and utility, durability, strength and function are far greater priorities than appearance.
True!
I make one of a kind custom molds, and I give free replacement or refund if the mold is out of spec, or defective in any other way.
I will never refund or replace just because someone feels it’s not pretty enough.
I don't think you have much in the way of customer service to worry about Tom!
I still contend your character, your service, and the quality of your work is second to none! Or at the very least, as good as the best, of all the other's.