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Thread: A shout out to Kensights: quality customer service.

  1. #1
    Boolit Grand Master
    rintinglen's Avatar
    Join Date
    Jul 2007
    Location
    Orange, VA NOW
    Posts
    5,891

    A shout out to Kensights: quality customer service.

    At 7:34 PM, tonight, my phone rang.

    It was a Kensights customer service rep calling me concerning an e-mail I had sent them in my quest for a replacement front sight to correct the sight regulation problem I am having with my otherwise very accurate Kahr K9. After speaking with me for nearly 20 minutes and talking me through measuring the dovetail on my pistol, he regretfully said that he could not help me, but he did refer me to a competitor whom he said probably could. They produce sights geared to the 1911, with a .330 dovetail, not the .300 dovetail on my pistol.

    I have had bigger companies take a heck of a lot longer to reply, and have spent longer explaining issues to customer service reps who did not know their market nor their product.
    _________________________________________________It's not that I can't spell: it is that I can't type.

  2. #2
    Moderator Emeritus


    MrWolf's Avatar
    Join Date
    Apr 2013
    Location
    NE West Virginia
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    4,291
    Companies just don't realize how important customer service really is to folks. Glad they were at least able to point you in a direction.

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Abbreviations used in Reloading

BP Bronze Point IMR Improved Military Rifle PTD Pointed
BR Bench Rest M Magnum RN Round Nose
BT Boat Tail PL Power-Lokt SP Soft Point
C Compressed Charge PR Primer SPCL Soft Point "Core-Lokt"
HP Hollow Point PSPCL Pointed Soft Point "Core Lokt" C.O.L. Cartridge Overall Length
PSP Pointed Soft Point Spz Spitzer Point SBT Spitzer Boat Tail
LRN Lead Round Nose LWC Lead Wad Cutter LSWC Lead Semi Wad Cutter
GC Gas Check