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Thread: What’s going with reloading companies ??

  1. #1
    Boolit Buddy Texas Gun's Avatar
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    What’s going with reloading companies ??

    What is going on with lee reloading

    problem with customer service? They wanna argue with you about everything.
    I stopped buying From them and I’ve been a customer for many many years


    RCBS is kind of getting the same way

    Hornady on the other hand great customer service Part of my Press broke and they shipped me a new one for free and it was something that should not of Broke Under normal use . It was broke because a stack of 2x4 fell over on it

    Dillon the same as all ways just junky to deal with and crappie parts powder drop broken and they will not replace it with out sending the hole thing in and will not sell me the part at a reasonable price aka I can get a new powder drop for less and a better one

  2. #2
    Boolit Master
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    Oh boy I just sent Lee a 6 hole 9mm die to them for really bad out of round bullets.

  3. #3
    Boolit Master schutzen-jager's Avatar
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    after recent problems i will never buy a Lee product again , i have been a loyal customer for years , but never again !
    never pick a fight with an old man - if he is too old to fight he will just kill you -
    in this current crisis our government is not the solution , it is the problem ! -

    ILLEGITIMI NON CARBORUNDUM

    as they say in latin

  4. #4
    Boolit Master
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    that's why i buy redding. made in USA

  5. #5
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    Winger Ed.'s Avatar
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    I haven't had to deal with any of the others, but Hornady has earned my loyalty on a couple things.

    Years ago, I called and asked to buy a replacement clear hopper tube for a powder measure that was over 30 years old at the time.
    They wouldn't let me pay for it.

    Last year I forced and broke that ninja star looking thing that advances the plate on my LNL progressive.
    They were going to send one for free, but I told them, "This isn't a warranty claim..... I forced the handle like a gorilla, and broke it".
    I figured it was about a $25. part. We negotiated for a bit, and the lady finally let me pay $7.50 for two of them.
    In school: We learn lessons, and are given tests.
    In life: We are given tests, and learn lessons.


    OK People. Enough of this idle chit-chat.
    This ain't your Grandma's sewing circle.
    EVERYONE!
    Back to your oars. The Captain wants to waterski.

  6. #6
    Boolit Grand Master

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    Loyal customer for years until they asked me to send them a melting pot I got at auction that I clearly wrote in my initial email was modified and all I wanted was a heatshield for it. Surprised but sent it in and then the arguments back and forth started among other things telling me it was modified. No kidding, read my initial enquiry and I said that in the first sentence. I finally told them to throw it out and to heck with them. Wrote about it in a thread here last year I think it was.
    I Am Descended From Men Who Would Not Be Ruled

    Fiat Justitia, Ruat Caelum

  7. #7
    Boolit Master
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    In 60 years of reloading, I have not had a problem with any reloading equipment company.
    There is no difference between communism and socialism, except in the means of achieving the same ultimate end: communism proposes to enslave men by force, socialism—by vote. It is merely the difference between murder and suicide. Ayn Rand

  8. #8
    Boolit Master

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    ^^^^ this has been my experience mostly getting parts for presses etc I got at auction or yard sale. Recently got two Lee hand presses, both missing rams, at yard sale. Got part number from web site, called, spoke to a very friendly woman. She said she'd have to charge me for one, the other would be free as was shipping. I don't see how I or anyone would complain. YMMV

  9. #9
    Boolit Master Half Dog's Avatar
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    The only problem I’ve had was once with MEC but everyone can have a bad day so I don’t hold that against them. I’ve always had good experiences with customer service but I haven’t had a reason to call recently.
    The sooner I fall behind...the more time I have to catch up with

  10. #10
    Boolit Master
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    Hi...
    Never had a problem with any reloading company's customer service.
    Never called Lee because their equipment doesn't work well enough to bother with. I just took it off the bench and replaced it with RCBS and Hornady tools. Never broke anything from them. I did request some primer strips and shell holder inserts for the APS priming system tool from RCBS. They sent the shell holder inserts at no charge. I paid for the primer strips. I generally order some every year as the do tend to wear over time.

  11. #11
    Boolit Master



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    always had good service from RCBS
    Death to every foe and traitor and hurrah, my boys, for freedom !

  12. #12
    Boolit Grand Master GhostHawk's Avatar
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    I have been happy with my Lee purchases, but considering the price I do not expect a lot out of them.
    To me it is kind of like buying a kit. That Kit with some knowledge and experience and work can probably be made to give you what you want.

    And 2 cavity molds especially are cheap.

    RCBS has been good to me, but you pay for that service up front.
    I truly believe we need to get back to basics.

    Get right with the Lord.
    Get back to the land.
    Get back to thinking like our forefathers thought.


    May the Lord bless you and keep you. May the Lord make His face to shine upon you and be gracious unto you
    and give you His peace. Let all of the earth – all of His creation – worship and praise His name! Make His
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  13. #13
    Boolit Master
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    Staff is hard to find,so businesses have to employ the problem children from other businesses .....that finally got fed up and fired them...........You cant have a supervisor listening in on every moment of staff interaction with customers............its cheaper to simply send a new part .

  14. #14
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    Winger Ed.'s Avatar
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    Quote Originally Posted by john.k View Post
    Staff is hard to find,so businesses have to employ the problem children from other businesses .....that finally got fed up and fired them...........
    Years ago, there was a gas station near here that had one of those.
    This young woman had angered so many regular customers their business fell off.
    When management figured out why--- They put a big sign out in front of the station that read, "She's gone".
    In school: We learn lessons, and are given tests.
    In life: We are given tests, and learn lessons.


    OK People. Enough of this idle chit-chat.
    This ain't your Grandma's sewing circle.
    EVERYONE!
    Back to your oars. The Captain wants to waterski.

  15. #15
    Boolit Grand Master

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    Richard Lee built a company. It was his baby. John Lee inherited a company. That’s not the same thing…
    ”We know they are lying, they know they are lying, they know we know they are lying, we know they know we know they are lying, yet they are still lying.” –Aleksandr Isayevich Solzhenitsyn

    My Straight Shooters thread:
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    The Pewter Pictures and Hallmarks thread:
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  16. #16
    Boolit Master Shawlerbrook's Avatar
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    New to hear any problems with RCBS.

  17. #17
    Boolit Master

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    Quote Originally Posted by farmerjim View Post
    In 60 years of reloading, I have not had a problem with any reloading equipment company.
    Same here. I can't think of a more intense relationship between a provider and end user. It wouldn't last without a strong degree of trust.
    “You should tell someone what you know. There should be a history, so that men can learn from it.

    He smiled. “Men do not learn from history. Each generation believes itself brighter than the last, each believes it can survive the mistakes of the older ones. Each discovers each old thing and they throw up their hands and say ‘See! Look what I have found! Look upon what I know!’ And each believes it is something new.

    Louis L’Amour

    The Californios

  18. #18
    Boolit Master oldhenry's Avatar
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    Quote Originally Posted by porthos View Post
    that's why i buy redding. made in USA
    They make great stuff: so great that they have a hard time admitting when they make a mistake.
    1. Pro Series .38 spec./.357 die set sent back to them 2 times. They finally (reluctantly) made the requested correction to the seating die. I solved the crimp die problem with a 35 year old Lyman item. The problem: they do not seem to fully understand that cast boolit loading is different from loading J-words.
    2. 7X57 die set sent back 2 times. I solved the problem with a Hornady set. However, the separate Redding neck size die is great.

  19. #19
    Boolit Master
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    Quote Originally Posted by imashooter2 View Post
    Richard Lee built a company. It was his baby. John Lee inherited a company. That’s not the same thing…
    I seem to be having that issue right now. First time I ever sent something to Lee and so far it’s not looking good.

  20. #20
    Boolit Buddy
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    Quote Originally Posted by Texas Gun View Post
    Hornady on the other hand great customer service
    Ditto. Every time I call I get the sweetest lady who remembers me and is always helpful. 2x thumbs-UP!!
    Pain heals, chicks dig scars, glory ... lasts forever.
    Retired USN
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Abbreviations used in Reloading

BP Bronze Point IMR Improved Military Rifle PTD Pointed
BR Bench Rest M Magnum RN Round Nose
BT Boat Tail PL Power-Lokt SP Soft Point
C Compressed Charge PR Primer SPCL Soft Point "Core-Lokt"
HP Hollow Point PSPCL Pointed Soft Point "Core Lokt" C.O.L. Cartridge Overall Length
PSP Pointed Soft Point Spz Spitzer Point SBT Spitzer Boat Tail
LRN Lead Round Nose LWC Lead Wad Cutter LSWC Lead Semi Wad Cutter
GC Gas Check