Arsenal Molds what's their problem

[59sharps]

I'll keep it short been trying to contact them for months. No response, I used their form, emailed, called even used their facebook page messenger. finally, just sent the mold back w a letter and all my contact info. on Sept. 22 they did receive it got usps confirmation. this week again I tried all means of contact. nothing left message w my info no return call.
I do like the 2 molds well 1 now but will go elsewhere if this is their practice.

[BentSprings]

It's not just you. They do not communicate, PERIOD. Tells me all I need to know about them. Love the one mold of theirs I have. Got that second hand though.

[dannyd]

Got five moulds from them and would definitely buy another, but I have never tried to contact them.


Great-grand pa's were in the 7th and 12th Virginia Cavalry.

[derek45]

He used to have good communication.

I remember calling him with a few questions about my excellent #503 Keith 5 cavity mold.

[derek45]

Did you ever reach them ?

[59sharps]

Did you ever reach them ?

No tried and tried tried again today 10/27 left message after message. Tried every form of communication. With that said I’ll never buy another mold from them. Would have to have a screw loose to buy again. I’ll also assume I’m out a mold. If i do ever get it back to be far I will post that I did.

[Huskerguy]

Sadly, my experience was similar to yours. I ordered a RCBS 358-150KT and the first time I used it, an alignment pin backed out. I called, called, left voice mails, emails, carrier pigeon, you name it and finally one day I received a call. Yes, they fixed after he was a bit huffy on the phone and I had to pay freight to send it back. Love the mold and I have the original RCBS version and it is dead on. It really is a shame it worked out that way because I really like his molds for the most part. That alignment pin issue was not a good design and M&P is much superior. Best of luck, keep at it.

[dannyd]

Everyone has different experiences; loaded 6832 bullets made with the five moulds I have purchased from them and have about 1500 on the self to ready to load.

I also have the clone Rcbs 150 kt mould plus the Ohaus and Rcbs 150 Kt too.

But I have never had to contact them, so I don't know how that would go.

Would I buy another mould definitely.

[deces]

Write a review of the shop on google reviews. That just might get their attention.

[dogrunner]

Dang! I'm glad I bought my oddball .321 mould from them prior to reading this thread, otherwise I would never have ordered it. Read some of Venturino's commentary on the brand and just used their website..........got the mould in two weeks or so and I have utterly no complaint, nice piece of workmanship.........

Don't give a damn if they talk, I like their results tho. Still, I'll bear this in mind when I try them again.

[lightman]

They make a good looking mold. Its a shame that their lack of communication is probably hurting their business. On the other hand, Tom at Accurate Molds is great to deal with.

[Divil]

Considering an Arsenal 358242 for my HP Clone. I am a bit concerned if ordering from them is a wise idea or not. Tom at Accurate doesn’t do round nose’s although if I am seeking any other shape of boolit I will use his molds as he is top notch to deal with in all respects.

[El Bibliotecario]

After waiting several weeks for my first order a query on this forum advised me the firm was a one horse operation known for reticence. After seven weeks I received my mold; it was the bee's knees. When I ordered a second mold I may have gotten a confirmation email. That mold was also excellent. Arsenal molds seem priced relatively lower than other custom molds, I can't imagine how they could be better quality, and some of their designs are unique to the firm. I plan to buy a third mold--but that's just me; I would advise those with a strong need for personal interaction and limited deferred gratification skills to shop somewhere else.

[gc45]

Well, my new 44 mold came in about 2 weeks. Had it now for 2 months with no complaints; very nice mold throughout.

[Targa]

I had to contact Jared once a couple of years ago and it went well, so I can only go by my personal experience. I will say that the molds I received took a long time to reach me, one of them about 3 months from the order date. All of my Arsenal molds are very high quality but can be a tad bit quirky in reference to the pins.
I must admit, the numerous poor customer service reviews I have seen recently are a bit concerning but at the same time, if I don’t know you I have to take those reviews with a grain of salt.

[wv109323]

Sadly , most one horse operations do not have good communications. They would spend most of their day answering phone calls or e-mails that do not lead to business. Time on the phone or computer is time away from production.

[deces]

Well, my new 44 mold came in about 2 weeks. Had it now for 2 months with no complaints; very nice mold throughout.

Is that a replacement for the mold you mailed back with tracking?

[Four-Sixty]

I've had a pretty poor experience with Arsenal as well. I bought a brass Mold and it was a little difficult to open. The alignment pin came part way out. I returned it and I suspect it was just tapped back in. Using the mold again that pin just fell out. I returned the mold a second time, again at my expense. That was about 3 months ago with no responses to my emails at all. The phone is not answered and you can't leave a message. I still don't have the mold, or any sort of response. At this point I consider it a loss. I've bought 3 molds from them, but will not buy anymore.

[rockrat]

I have had nothing but good luck with them. Think I have about 8 of their moulds. If they have something I want, I won't hesitate to order from them again.

[dogdoc]

I purchased one a few years ago and had no problems but I damn sure would not buy again if I cannot communicate with them.I don’t want to business with an entity that will not communicate. That’s just stupid.