Noah
Midway USA also likes using UPS Mail Innovations. I had an order disappear due to this "service" and it took a couple of months to get it resolved through Midway.
THE BUCK STARTS HERE
I had an order that was overdue. The tracking info showed that it was at the USPS processing center. I still don't know if it was ever really there. Long story short - UPS said that they handed the package over to USPS and they had no responsibility from there. They could not and would not research the issue. USPS said that they did not receive the package , call UPS. Apparently the two shippers do not exchange information, no signatures or receipts when UPS drops a load at USPS. Midway USA stalled for over a month. "We show that USPS has your order, give it more time". Needless to say I avoid the UPS Mail Innovations now. Midway USA did replace the order......eventually.