Recently placed an order with Brownell's for a couple of Dewey cleaning rods among some other small things. Instead of getting cleaning rods I got an AR15 upper....most might be happy with this mistake but not me. I do the online chat with Brownell's and they pass my info to someone in the company of whom never contacted me. I call them and I'm customer # 50 in the queue (I miss the call back which is my fault of course). I send them an email and do not get a response. Is this normal from this company? Not looking to smear a company just looking for thoughts on what I should do besides wait for 3 hours on the phone.