I just got a random email back out of the clear blue this morning from the third or fourth person I’ve been talking and emailing to in the last month and a half. It said they said that they’re sending me a replacement jacket in Navy. Said they’ll send me a tracking number in the next couple days. I talked with a different representative after I posted and they said that they were going to send an email in the next couple of days with a return label to inspect my jacket. The customer service representative said they would “inspect it” for a few weeks and let me know if it would be replaced it or just send it back “as is”. I Never got an email from that person yet. Without a doubt they have a really poor answering service in a breakdown and communications between the call center apparently. I’m obviously not calling or emailing them anymore. If a jacket shows up out of the clear blue I’ll post it here.