How does one get a reply from RCBS

[Ron]

I have emailed RCBS twice in the past week because I need to get some advice about one of their products which I own. Two emails, NIL reply from either. Anyone have any suggestions as to my next move.

[Rick N Bama]

My experience has been that it'll take around 2 weeks for them to get back in touch with you.

Rick

[Junior1942]

They aren't Internet/email savy. Call them on the telephone.

[44woody]

I tried the email thing once but I have found out that if you call them it is much faster there number is 1-800-533-5000 they are open Monday - Friday 6:30am - 4:00pm Pacific time :castmine: 44Woody

[bruce drake]

Ron is in Australia. I doubt the toll-free number would apply to him :)

What is your issue Ron so we can relay it to RCBS for you.

Bruce

[boogerred]

im with junior on the phone call. i e-mailed em twice with no luck. a 4 min call (cell phone timer ) and i had new parts in the mail for freei found a tech-support number once,probably on their website. im pretty sure its not the same number woody1 listed.

[woody1]

Dunno if you've tried this addy or not, but it's the one I used. Reply was prompt and I rec'd. my parts within a week.

E-mail Address:
rcbs.tech@atk.com
Regards, Woody

[66gt350]

Hmmm...I must the odd man out. I've emailed RCBS a couple of times, and I got a response back the next day.

[imashooter2]

I've only emailed them once and used the address posted by woody1 above. The email asked how I could buy replacement parts for their primer pocket swager. They responded next day asking for my address. I sent same and had free parts in my mailbox inside the week. Hard to be bitter with that experience.

[boogerred]

rcbs is good. they only ask 2 questions-what do you need and whats your address? thank you. bye. i felt screwed after 4 mins because i didnt get the 30 mins of phone-call foreplay id expected. but i did get a nice gift later.

[cherok9878]

Have used e-mail on several occasions to communicate with RCBS. They have always responded in a day or so. Never a problem, great company to do business with. Probably the best warranty in the business. Last request was for a part for my 39 year old Rock Chucker press.

[Ron]

Woody1, thanks for the RCBS email address; this is different from the one I used. I have just sent another email to them, hopefully a reply will come my way shortly.

Thanks for all the other suggestions and offers.

[9.3X62AL]

Ron--

If the updated E-mail address doesn't pan out, Bruce Drake had a good suggestion--and I'll be glad to assist, sir. Lemme know.

[kywoodwrkr]

Ron,
Why don't you drop Deputy Al a note with the details?
Even if you do get a speedy reply to your latest inquiry, it would be good for RCBS to see the solidarity in this sport.
They might even sign up here and see how good a reputation they have earned and how well they are spoken of! :-)
I think only good could come from any assitance that Deputy Al could provide. To you, and to us as other RCBS users.
If I were sitting in the techs chair, I'd be impressed someone here in the US was riding point for some of our casting brethern from abroad. (and promoting their product support?)
FWIW
DaveP

[mag_01]

All my dealings with RCBS have been positive (phone call) they reply quickly and No charge-Mag

[Ron]

I got a reply from RCBS today. They will replace the worn ram of my Lube-a-Matic (bought it in 1975) under the Lifetime Warranty. They can also sell me a .356 sizing die for $24.95. Shipping to Oz = $30.00 for both parts.

Have asked if they have an RCBS agent in Oz, hopefully to save the freigtht costs.

Thanks to all for the help.