Molly
09-10-2010, 07:48 PM
My posting of "worthless Taurus warranty" here earlier may not have been entirely correct. Here's the story:
I've been contacted by quite a few people with stories of strenuous but fruitless efforts to get warranty repairs from Taurus. Their stories were much like the one I posted: Multiple polite letters to Taurus which were ignored. Guns with broken internal parts and springs have been returned uncorrected and inoperable. The list is long and is impressive only in the lack of polite customer relations that Taurus seems to have adopted as company policy.
However, one respondent held out a ray of hope. I don't know if he is correct, but he said that Taurus seemed to have a company policy of ignoring all letters and communications that do not originate on their web site. He suggested that I simply drop the personal letter approach as unproductive, and file a claim on the website form. I guess I was supposed to know that there WAS a website form when I bought the pistol. Taurus apparently presumes the appropriate instinct I suppose.
After a bit of searching, I was able to find the form, filled it out and submitted it. Frankly, I expected nothing whatsoever from this, as I had repeatedly communicated with Taurus without results. I did so only in order that I could say I left no stone unturned in my efforts. I told my respondent this, and he replied that Taurus would NOT respond. He said that all communications would have to originate from me, and that I next needed to contact their CS and ask for a pickup. Expecting no positive result, I did so. To my astonishment, they provided explicit telephone directions and made arrangements for a pickup this afternoon.
Now it only remains to be seen whether Taurus will indeed make the necessary repairs. From the number of respondents who commented that Taurus had returned their guns without repairing them, I have no great hope. However, who knows? Perhaps I will be pleasantly surprised.
But this is the second time I've returned the pistol for specific, easily corrected problems. It was returned last time without a single problem being corrected. Even if it should transpire that Taurus will indeed make the necessary repairs this second time, this experience with their lack of courtesy and inattention to requested repairs has proven sufficiently annoying that I doubt that I will ever purchase another of their products. My loss? Perhaps. But I will also be "losing" the frustration and annoyance of being forced to deal with such an arrogant and unresponsive company.
Regards,
Molly
I've been contacted by quite a few people with stories of strenuous but fruitless efforts to get warranty repairs from Taurus. Their stories were much like the one I posted: Multiple polite letters to Taurus which were ignored. Guns with broken internal parts and springs have been returned uncorrected and inoperable. The list is long and is impressive only in the lack of polite customer relations that Taurus seems to have adopted as company policy.
However, one respondent held out a ray of hope. I don't know if he is correct, but he said that Taurus seemed to have a company policy of ignoring all letters and communications that do not originate on their web site. He suggested that I simply drop the personal letter approach as unproductive, and file a claim on the website form. I guess I was supposed to know that there WAS a website form when I bought the pistol. Taurus apparently presumes the appropriate instinct I suppose.
After a bit of searching, I was able to find the form, filled it out and submitted it. Frankly, I expected nothing whatsoever from this, as I had repeatedly communicated with Taurus without results. I did so only in order that I could say I left no stone unturned in my efforts. I told my respondent this, and he replied that Taurus would NOT respond. He said that all communications would have to originate from me, and that I next needed to contact their CS and ask for a pickup. Expecting no positive result, I did so. To my astonishment, they provided explicit telephone directions and made arrangements for a pickup this afternoon.
Now it only remains to be seen whether Taurus will indeed make the necessary repairs. From the number of respondents who commented that Taurus had returned their guns without repairing them, I have no great hope. However, who knows? Perhaps I will be pleasantly surprised.
But this is the second time I've returned the pistol for specific, easily corrected problems. It was returned last time without a single problem being corrected. Even if it should transpire that Taurus will indeed make the necessary repairs this second time, this experience with their lack of courtesy and inattention to requested repairs has proven sufficiently annoying that I doubt that I will ever purchase another of their products. My loss? Perhaps. But I will also be "losing" the frustration and annoyance of being forced to deal with such an arrogant and unresponsive company.
Regards,
Molly