3584ELK
01-16-2006, 11:57 AM
I recently posted here asking about a certain Ebay auction for a Saeco 621373 T39. Well, TrooperDan was a nice guy and went ahead and used the "But It Now" feature and secured the mould for me. I sent him funds, and the mould was shipped. No problems at all with TrooperDan, in fact we traded some good info on land and retirement properties. :smile:
The mould arrived last week, and I was disappointed to find a #62130 mould sitting in the box. SIGH. So, I called the original supplier, D&R Sports. First, I spend 5 minutes answering a bunch of questions, telling my story, etc. etc. to some lady then, she says "hold on". Next, another unidentified person gets on and runs me through the whole routine again, mumbles something about it being late in the day and they would have to issue a "call tag". I said "Fine, I will check back with you Monday." :neutral:
I call back this morning, same routine with the zip code, name, ship to address, bill to address, and then "hold on". Good grief! Is this really all this woman does??? Next, unidentified man gets on and asks me who I talked to on Friday! Maybe its just me, but these businesses that don't train their people to answer the phone are just plain unprofessional. So, we again go through the zip code, name, ship to address, bill to address, phone number, and this guy replies "well, I am Mark, and I issued a call tag, its all taken care of." It is? I am still holding the wong mould in my hand. So, upon begging for more information, I find out "Redding has to see if they have that mould in inventory, then they will tell UPS to pick up your package, once it arrives back here, we will ship the right mould to you." Then I have to beg for a time frame! I finally get "3 or 4 days" out of this guy, and then he hangs up on me! :mad:
Maybe this just my sense of right and wrong, and how to conduct business, but why are these idiots listing items for sale with a "buy it now" tag in Ebay when they KNOW they don't have the mould in hand??? When I was in the aircraft parts business, things happened RFN! You could give someone your UPS account #, have them return a part to you overnight. You could do a counter to counter deal where the airlines moved the part, etc. Mind you, I am not asking for some pampered princess treatment here, but it was NOT my screw-up! And, I see the potential for all kinds of problems arising out of this. [smilie=b:
This isn't my first rodeo, and I am beyond the naivete of believing some jerk saying "trust me". I guess time will tell...
The mould arrived last week, and I was disappointed to find a #62130 mould sitting in the box. SIGH. So, I called the original supplier, D&R Sports. First, I spend 5 minutes answering a bunch of questions, telling my story, etc. etc. to some lady then, she says "hold on". Next, another unidentified person gets on and runs me through the whole routine again, mumbles something about it being late in the day and they would have to issue a "call tag". I said "Fine, I will check back with you Monday." :neutral:
I call back this morning, same routine with the zip code, name, ship to address, bill to address, and then "hold on". Good grief! Is this really all this woman does??? Next, unidentified man gets on and asks me who I talked to on Friday! Maybe its just me, but these businesses that don't train their people to answer the phone are just plain unprofessional. So, we again go through the zip code, name, ship to address, bill to address, phone number, and this guy replies "well, I am Mark, and I issued a call tag, its all taken care of." It is? I am still holding the wong mould in my hand. So, upon begging for more information, I find out "Redding has to see if they have that mould in inventory, then they will tell UPS to pick up your package, once it arrives back here, we will ship the right mould to you." Then I have to beg for a time frame! I finally get "3 or 4 days" out of this guy, and then he hangs up on me! :mad:
Maybe this just my sense of right and wrong, and how to conduct business, but why are these idiots listing items for sale with a "buy it now" tag in Ebay when they KNOW they don't have the mould in hand??? When I was in the aircraft parts business, things happened RFN! You could give someone your UPS account #, have them return a part to you overnight. You could do a counter to counter deal where the airlines moved the part, etc. Mind you, I am not asking for some pampered princess treatment here, but it was NOT my screw-up! And, I see the potential for all kinds of problems arising out of this. [smilie=b:
This isn't my first rodeo, and I am beyond the naivete of believing some jerk saying "trust me". I guess time will tell...