RCBS, still great service

[abunaitoo]

So I needed the primer rod, small and large, for my old RCBS APS hand prime.
Couldn't find anything on it on their web site.
To old.
Left a call back for me to speak to someone.
A few minutes later they called back.
We went through what I needed.
Closed Friday, so part should go out on Monday.
Talk about great service.
I was worried the service would change when they got bigger.
Same great service as before.
I wish all companies had the same service.

[pworley1]

The very few parts I have broken over the years have been replaced for no charge. Great service.

[Sasquatch-1]

I have actually had them replace lost parts.

[schutzen-jager]

RCBS , best service in industry - Lee Precision should follow their lead -

[anothernewb]

I gotta say RCBS is awesome. I had to have a buddy store my gear once. Basically a RCBS master kit.
1st - my fault for not packing it in a tub or tote. I really should have known better.
It was stored in a garage, in Fargo, over winter, and then flooded in the spring. it sat in that box for a full year before my buddy went... uh... I think your box got wet...

Everything was in pretty rough shape. pretty rusty. I called RCBS, asked them if it could be repaired, they suggested I send it to them and they would look. Mailed the whole works to them. A few weeks later, an entire new kit showed up at my door. no charge, no questions asked.

I am a customer for life, and will always take a moment to promote them.

Then again, in all honesty I have to say dillon and Hornady have been awesome too. no complaints anywhere.

[super6]

RCBS is one of my go to's when I don't want to send it back. I have never had to send any thing back! Dillon, And Hornady are trouble free.

[Land Owner]

If you gall it, torque it, wrench it, hammer it into submission, or if it gives up on its own, RCBS will ordinarily replace it for free (except I think electronics from China), no questions asked, even if you didn't do it or are not the original owner.

Part of an estate I purchased included used RCBS dies, one of which turned out to be chipped (carbide die iirc) and another was cracked lengthwise. How they got that way IDK. I did not do that and can only speculate.

I contacted RCBS. They asked me to send them back. I did not mind the cost for return shipping. They replaced them with new dies, free, sending them to me on their nickel. Gotta love that...

[Wag]

I haven't had to contact them more than a couple of times but they've treated me just as well. Customer for life here, too.

--Wag--

[Mikedominick]

It looks like they might be getting caught up, I found some`40-65 Shiloh dies last month and some 50-90 dies from them yesterday.

[Randy Bohannon]

My favorite RCBS story is after buying a set of .38 S&W dies to find them 38 Special dimensions . RCBS had me send them back along with 5 pieces of brass from my gun. I received dies custom ground for my several Colt Police Positives and a nice note from the machinist that did the work.

[schutzen-jager]

My favorite RCBS story is after buying a set of .38 S&W dies to find them 38 Special dimensions . RCBS had me send them back along with 5 pieces of brass from my gun. I received dies custom ground for my several Colt Police Positives and a nice note from the machinist that did the work.

recently had exact same problem with a set of Lee carbide .38 S&W dies + Lee did absolutely nothing to correct problem at all - i will never again buy any Lee product !!! -

[Steve Steven]

I was trying to set up loading for my grandsons 9mm, and found a set of RCBS dies, missing the decaping stem. I called the company and the lady asked me what kind of box the dies came in, I could not tell her since I got them out of a junk box of stuff I had gotten many years ago. She sent me the part no cost, I had expected to pay for it. Later I found the box, it was a cardboard box, green and black, so it was many years old! Part worked fine!

Steve

[signalcorpsoperator]

They've got fantastic service for sure, I've had them replace some damaged/lost parts without any issues, and even a damaged carbide sizer die as referenced above. . .best customer service team around far as I'm concerned.

Tom

[SoonerEd]

They have been excellent when I've called them.

[Hickok]

I had problems with the RCBS hand primer and being a cave man, I messed up one of the plastic inserts that the shell-holder sits on. Inquired about buying a new one, and RCBS set me a new set, large primer and small primer insert free of charge.

Turns out the older RCBS type shell holders for the reloading press/and priming tool don't fit on the post of plastic primer insert. Had to purchase new shell holders that are made to fit the plastic insert.

Great service from RCBS!

[Streetwalker]

Like most of RCBS's customer's, I rarely have any problems or issues with their products. I remember breaking a RCBS bullet puller a few years back [my fault]. After calling them to get new parts, they sent me a brand new one, post haste, at no charge to me. Now, that is REAL service and I'll be a loyal customer until I'm looking at the radishes from the root side!

[gc45]

RCBS mostly makes good stuff but no all things are looked at the same. My high priced and expensive electronic powder scale crapped out after 5 months and they would not fix it unless I pre-paid for the service plus shipping both ways so it now sets in the shop ready for the dump.

[PoppaJoe]

I recently sent them a turret that did not work right on my press. When I turned it clockwise, it would tighten and stop turning, counterclockwise, it would loosen up so much, the turret would raise when sizing. Not good. They sent me a new one on their dime, works great. Have not had any problems with their electronics.

[Sasquatch-1]

RCBS mostly makes good stuff but no all things are looked at the same. My high priced and expensive electronic powder scale crapped out after 5 months and they would not fix it unless I pre-paid for the service plus shipping both ways so it now sets in the shop ready for the dump.

When I bought my Pro Melt II it specifically said that it was NOT warrantied for life. I don't know if they will replace the non-electrical parts or not, but I do know if the PID goes bad it's on me. Lyman was the same.

[sundog]

One of the welds on the yoke (part the handle attaches to) of a Lube-a-matic let go. No telling how old or how many bullets have been through that tool. I called and, the man who answered was very friendly and helpful. New part on the way, no charge. I like RCBS stuff.

[Malamute]

Ive had them replace lost parts under warrantee on a couple occasions as well as send a different size expander to try when the one included in the die set wasnt gripping bullets snugly. Unfortunately, they didnt have the small 1-10 and tenths reference scale on an old 5-10 scale came off and disappeared, but I was able to make one and get it going again.