handyrandyrc
01-14-2009, 11:33 PM
I got my Mossberg 464 back from the repair facility today. Checked the serial number to make sure it was the one I sent out -- yup! Attention turned to the extractor -- it looked nearly the same as the one I sent in! In fact, so MUCH like the one I sent in, that I believe it was the VERY broken/bent extractor pictured in my original thread. However, it looks like someone had perhaps bent it back into place...
GREAT.
I put a couple of rounds in the tube to cycle, and I gave it a swing. Locked up perfectly, racheted the lever back, then forward, and realized IT'S DOUBLE FEEDING! What?!? I peered down at the 'fixed' extractor, to find the tip COMPLETELY MISSING NOW. I've broken it clean off. ONE LOUSY ROUND chambered and the extractor tip busted right off clean.
So -- here are the details. Bent the extractor within a handful of rounds out of the box, to where it would not extract anymore. Seemed the extractor was CHEAP and would give me trouble. After hearing reports of the same, I decided it best to send back to Mossberg for repair. I spent 27 dollars of my own cash to send/insure it on 10 Dec 2008.
Today is 14 Jan 2009 -- it has been gone for 34 days. Albiet, some of that time was over the holidays, so perhaps that could be expected. But to send it back, unfixed!?! No packing slip was enclosed. I was hoping to see a work order of some type, to show what had been done, but nothing. A technician bent my flimsy extractor tip back into place, something I COULD HAVE DONE with needle-nosed pliers, and sent it back.
I could not confirm whether it had been received for nearly 10 days after I sent it. If you call Mossberg tech line, you'll get one of a few things: Busy signal (not good), 20-30 minutes on hold (not good), and someone who is in a hurry to get you off the phone (not good). They will not follow up with a phone call if you leave a message. Your e-mail will go unanswered. I am not kidding, I tried all of the methods of contact.
I finally called after it had been gone 20+ days, to see if it had been worked on. Nobody could tell if anything had been done. I was told I would receive a call to let me know status of the work, and when it might ship.
After 24+ days, and not receiving the promised status call, I inquired again. I sat on the phone for 20 minutes, and got someone who said they would find it. I waited for 15 minutes to have them return, and tell me that it would be shipped out 'tomorrow'. I was told I'd receive a call to give me tracking information.
2 days later, after not hearing back, I called again. I waited my 20 minutes. I got a person who said they would find out what my tracking number was. They returned after 15 minutes to tell me they would call back with the number. I received a call back this time (phew!) with the tracking number.
Tracking number showed it had been printed on 7 Jan 2009. However, the package was not even scanned by FedEx until 10-Jan 2009. My promised ship date slipped and passed, and I finally saw it hit the road and get on its way. It arrived this evening, and I was so excited to go and give it a try.
No dice.
It's like buying a car, but the keys they give you are made of super-thin glass. The first time you go to start the car, the glass key breaks off in the ignition. The factory needs you to send everything back to have it repaired, AT YOUR SHIPPING COST. After a month of waiting, the car comes back, and you realize that the tech has glued the broken glass key back together. WHAT?!?!?! Obviously, it breaks again when you try to start it.
I HAVE HAD A RIFLE NOW SINCE 5 DEC 2008 that will not function. Mossberg, are you guys listening? If you weren't off at the SHOT Show, Mr. Mossberg, I'd be on the phone with you tomorrow, but I realize there isn't a chance in hell I'll find you during that. You'll probably be announcing new models tomorrow to the public.
Thanks guys -- have a laugh at me, I know I gave others a hard time about their problems. I really wanted to give these guys an honest chance. I have had a Kel Tec pistol that I went through this same rig-a-ma-roll with a couple of years ago, fixed, come back, breaks in a few rounds, etc. I got rid of it, and swore I'd never buy another Kel Tec. WHY DO I ALWAYS PICK THE LEMONS?!?
GREAT.
I put a couple of rounds in the tube to cycle, and I gave it a swing. Locked up perfectly, racheted the lever back, then forward, and realized IT'S DOUBLE FEEDING! What?!? I peered down at the 'fixed' extractor, to find the tip COMPLETELY MISSING NOW. I've broken it clean off. ONE LOUSY ROUND chambered and the extractor tip busted right off clean.
So -- here are the details. Bent the extractor within a handful of rounds out of the box, to where it would not extract anymore. Seemed the extractor was CHEAP and would give me trouble. After hearing reports of the same, I decided it best to send back to Mossberg for repair. I spent 27 dollars of my own cash to send/insure it on 10 Dec 2008.
Today is 14 Jan 2009 -- it has been gone for 34 days. Albiet, some of that time was over the holidays, so perhaps that could be expected. But to send it back, unfixed!?! No packing slip was enclosed. I was hoping to see a work order of some type, to show what had been done, but nothing. A technician bent my flimsy extractor tip back into place, something I COULD HAVE DONE with needle-nosed pliers, and sent it back.
I could not confirm whether it had been received for nearly 10 days after I sent it. If you call Mossberg tech line, you'll get one of a few things: Busy signal (not good), 20-30 minutes on hold (not good), and someone who is in a hurry to get you off the phone (not good). They will not follow up with a phone call if you leave a message. Your e-mail will go unanswered. I am not kidding, I tried all of the methods of contact.
I finally called after it had been gone 20+ days, to see if it had been worked on. Nobody could tell if anything had been done. I was told I would receive a call to let me know status of the work, and when it might ship.
After 24+ days, and not receiving the promised status call, I inquired again. I sat on the phone for 20 minutes, and got someone who said they would find it. I waited for 15 minutes to have them return, and tell me that it would be shipped out 'tomorrow'. I was told I'd receive a call to give me tracking information.
2 days later, after not hearing back, I called again. I waited my 20 minutes. I got a person who said they would find out what my tracking number was. They returned after 15 minutes to tell me they would call back with the number. I received a call back this time (phew!) with the tracking number.
Tracking number showed it had been printed on 7 Jan 2009. However, the package was not even scanned by FedEx until 10-Jan 2009. My promised ship date slipped and passed, and I finally saw it hit the road and get on its way. It arrived this evening, and I was so excited to go and give it a try.
No dice.
It's like buying a car, but the keys they give you are made of super-thin glass. The first time you go to start the car, the glass key breaks off in the ignition. The factory needs you to send everything back to have it repaired, AT YOUR SHIPPING COST. After a month of waiting, the car comes back, and you realize that the tech has glued the broken glass key back together. WHAT?!?!?! Obviously, it breaks again when you try to start it.
I HAVE HAD A RIFLE NOW SINCE 5 DEC 2008 that will not function. Mossberg, are you guys listening? If you weren't off at the SHOT Show, Mr. Mossberg, I'd be on the phone with you tomorrow, but I realize there isn't a chance in hell I'll find you during that. You'll probably be announcing new models tomorrow to the public.
Thanks guys -- have a laugh at me, I know I gave others a hard time about their problems. I really wanted to give these guys an honest chance. I have had a Kel Tec pistol that I went through this same rig-a-ma-roll with a couple of years ago, fixed, come back, breaks in a few rounds, etc. I got rid of it, and swore I'd never buy another Kel Tec. WHY DO I ALWAYS PICK THE LEMONS?!?