Billing address does not match??

[Idaho45guy]

The past couple of weeks or so, when trying to buy items online using a credit card or debit card, I get an error saying the billing address does not match the card.

Been using the same cards for years. No changes in address.

And it only happens on smaller sites like Dawson Precision or or other firearm parts sites.

I suspect they are all using some payment processing program that is not working properly. Normally, the card gets rejected when entering either my physical address or my PO Box address. Then I'll try it again with the other address and it will be good.

Last night, ordered a couple of small parts from a company called Suarez International down in Prescott, AZ. Everything was good.

I wake up this afternoon to see an email from one of their customer service people saying I need to provide proof of shipping address by taking photos of utility bills, take a photo of my card showing the last four and my name...


"Your billing address did not match the one your bank has on file with our credit card processor for order #140202. Please provide proof of residency at the shipping address along with a photo of the credit card showing the last four digits of the card number and your name so I can process your order. Photos of mail, pay stubs, or government-issued ID cards will be accepted as proof of residency. Obscuring all information on the card except the last four digits and your name is preferred."

Yeah, not going to do that for a $20 order. Called the number and they closed at 4pm. Left a message saying I will not be sending them copies of my pay stubs or pictures of my credit card and if my card won't work with the addresses provided, then cancel the order.

Used to live in Prescott area and never heard of them before. But based on the ridiculous request, will likely never do business with them.

[Idaho45guy]

Called my bank and verified that the address info on their end was correct. I read the email they sent and the bank lady said they sound like a scam site and to not do business with them. She said what they asked for was completely inappropriate.

[hawkenhunter50]

Seems like a lot of CC scams going on lately. Both me and a buddy have had our cards hacked in the last month. I had 2 fake charges in 2 days on mine. Charges said paypal on them, but that card isn't even linked to paypal. 1 of them the CC company removed immediately. The other got removed but then the CC company put the charge back on. I actually received a package from this transaction. With an invoice that matched the charge. But I never ordered it, never heard of the company. Googled the address it shipped from and the first result was a scam article. Somehow this charge got billed to me but got refunded by paypal to someone else. When I called the company that sent the package they said the charge had already been returned. When I asked for the email address on file, it was not mine. It took a few hours on the phone with the CC company but they finally did reverse the charge again. Had to go up a few levels of employees to get it done, super irritating. Always somebody taking from normal people while they do nothing.

[rancher1913]

home depot did that to a recent order of mine, was able to call customer service and it went right through with no changes.

[Bmi48219]

Not the same situation but our oldest granddaughter learned a valuable lesson last week. Someone hacked her bank account/debit card, deposited a bogus $10,000 check in it, then spent it all on internet purchases. Of course the check deposited bounced. Daughter thinks she was hacked while using an unsecured WiFi. Bank froze her account for 10 days while they investigated.

[Mr_Sheesh]

Some places use PayPal as a credit card processor, that may be why you see PP on your bank statement. That in and of itself doesn't mean its a scam, but DO verify that its an actual charge you made.

[CastingFool]

The ones that really get me is when you try to sign up for something and you get a dialogue box telling you to enter a valid email address, and I've using the same one for 20yrs!

[Land Owner]

Got hijacked recently on my MC. I made an "Amazon" web site purchase for $75. Got the stuff, but no reply email confirmation from Amazon. Suspicious. MC fraud called the day after to investigate four charges. The thieves got two (2) at $1.50 in a vending machine and tried two (2) more at Burlington coat factory for $67.50, both REJECTED. Card suspended then closed after confirming "Not me!"

Bought a tire on line in early May. Seemed legit. Walmart had it for $92. Bought it for $82 from an "also ran" company that seemed legit (and may still be). During shipping through FedEx, the Ship From warehouse made some determination, or other, that the order was a fraud, called FedEx, and put a BOGUS "Customer refused delivery" notification on my tire. FedEx returned the tire to the recall warehouse. I investigated and full court pressed two FedEx Customer Service Reps as hard as I could for information they refused to give. I found out from FedEx and wanted to know who called it a fraud, why they called it a fraud, what was their phone number, and that FedEx DID NOT ATTEMPT delivery, regardless of the notes on the order. I found out which tire company, called the warehouse that shipped the tire, got stonewalled there, got and called the tire company's Ohio Executive Office, left MULTIPLE heated and POINTED message for their Security folks about my order, and, or course, got stonewalled by their automated voicemail system. I emailed the company which sold me the tire. I looked at Google Maps at the selling company's online mailing address, a private residence in Illinois (Oh God...). I received an email back from the seller, saying that I had "refused the delivery" (not true and a FedEx LIE), but the seller would ship another tire. They did(!), this time from a warehouse in Virginia (now that's suspicious). Maybe the seller is a fraud, but I got the 2nd tire and it is good.

Morale is: Do business with business that you KNOW to be legit, with whom you have done business before, and not with an "also ran" or if possible, some scam site that "looks like" the real deal - it happens and in those cases, you are inconvenienced, someone is out some money (not you), and the rest of (you too) pay higher prices for the perpetrated fraud, which the banks and LE do not attempt to deter (or so it seems).

Everything online should be suspect. If a transaction just doesn't seem "right", then it probably isn't, and SHOULD BE UNDONE immediately. If it was legit, then it can be redone with some embarrassment between right thinking people and nobody gets their undies in a bunch.

[Winger Ed.]

I need to provide proof of shipping address by taking photos of utility bills, take a photo of my card showing the last four and my name... Yeah, not going to do that for a $20 order.

Some of these folks think they're the govt. or something.

Back when I kept an FFL, I was going to order a couple of shotguns from a distributor I saw advertising in Shotgun News.
Until I read the part where they required new customers to send a copy of your Resale tax certificate, store letter head stationary,
certificate of occupancy, and a picture of the store.
I think that business model failed fairly shortly.

When my Mom passed away, I tore down her old house, and called to cancel the natural gas service.
They wanted a copy of her will naming me the heir, and a copy of her death certificate.

I said, "I have a better idea. How about I just quit sending you any money"?
The said they couldn't authorize that, and kept sending minimum amount bills, which I returned- for awhile.

Several months later, they called. I explained my story, and told them to go ahead and keep sending bills and hate letters.
I could drop them in the trash at least as fast as they could mail them. (I didn't get any more bills after that)

[Mr_Sheesh]

I was a member at a book club, for years, got a lot of good books through them.

Until I moved. Got a PO Box so my mail was (supposed to be) secure...

Only these idiots put the wrong PO Box number in 'my' address, and the person getting those books and bills passed only the bills along as "not at this address.", keeping the books. (something like box 71745 instead of 81745, pretty obviously a typo on their part.)

So I sent them a letter soon as I got the first of those bills and figured out their error... no change. 4-5 letters later, they had a neuron actually fire...

Their answer was to put my real PO Box # in my address AS WELL, but in the wrong place, so everything kept going to the wrong box, books kept by the thief, bills passed along. Eventually started getting "pay or else" letters, of course. (Addressed to both PO boxes...)

Kept sending my letters, they changed nothing, then they started sending nastier letters, I sent certified letters with copies of my correspondence a few times...

No change. About 20 more letters later...

I finally hand wrote an entire letter, in red felt tip pen, pointing out that I had a file with well over 1" of letters from me to them telling them of their error, and 2" of their missives showing their lack of response, and demanded that they cease bothering me, if they couldn't cope with doing 1 address change properly so I got the books they wanted me to pay for, well, I couldn't cope with paying for books which I never received.

At that point I suspect the droids in their office passed the letter up to someone who could actually read and comprehend written English, but they could have just decided to give up, it was ... Experiential. I cannot imagine how they ever turned a profit...

[Battis]

I live in MA. Several large retailers will not ship unprimed, brand new brass to MA because they're afraid of the AG's office. OK. I called one large retailer and ordered brass that they would not ship to MA. I gave them my credit card number and a NH address of a family member where they could ship the brass. No good - they would not ship the brass to NH because the address did not match my credit card MA address. Are you kidding me?

[Wayne Smith]

I live in MA. Several large retailers will not ship unprimed, brand new brass to MA because they're afraid of the AG's office. OK. I called one large retailer and ordered brass that they would not ship to MA. I gave them my credit card number and a NH address of a family member where they could ship the brass. No good - they would not ship the brass to NH because the address did not match my credit card MA address. Are you kidding me?

You're kidding - we routinely ship things to the kids address and put our billing address in the billing address box and their address in the shipping address box. Billing address has to match the address of record on the card or it will get denied as a stolen card as it should. The shipping address should be completely separate - If they can't do that I'd not do business with them.

[Battis]

Midway will ship to me, as will others. But, some won't, even with a NH address.

[gwpercle]

Thanks for the heads up ... I will keep an eye out for this one ...
They come up with more scam tricks than the law outta allow !
Gary

[tomj44]

I have bought stuff from Suarez International several times. They are not a scam site

[Nueces]

I occasionally get this sort of message. Often, the address the site insists I use is the very same as mine, but with some words abbreviated in some odd way. Failure of my correct spelling to match, pixel for pixel, the data base version flags the transaction. The clowns who wrote the algorithm show themselves to be a bit simpleminded.

[MrWolf]

The zip + seems to mess them up also if it is not included.

[marlin39a]

They’re listed as being at 1616 Iron Springs Road, Prescott, Arizona. I’ll go by there the next time in town and see what’s up. I believe that location used to be a gun shop, with some unsavory characters. I never did any business there. They have no rating with the BBB, but there are at least 2 complaints.

[Idaho45guy]

They’re listed as being at 1616 Iron Springs Road, Prescott, Arizona. I’ll go by there the next time in town and see what’s up. I believe that location used to be a gun shop, with some unsavory characters. I never did any business there. They have no rating with the BBB, but there are at least 2 complaints.

I don't think they are a scam site; but I do think my bank is correct in that they asking for a photo copy of my DL or utility bill, plus a photo copy of my card was completely inappropriate.

I ended up calling them today and got a pretty snippy customer service person who told me in response to my mentioning what my bank told me, that it was also inappropriate for the government to lump firearms sales in with porn and alcohol.

Tried to joke with him and mentioned I moved up here from there a few years ago and he wasn't having any of it. I asked him how hot it was in Prescott today and his response was a curt, "hot".

Geesh. Tough crowd.

[Land Owner]

On a $20 order (strike 1)? Bad attitude from their Customer Service Rep (strike 2). Go figure. Guessing it's a really small business crawling out from under the Covid rock. Sounds like they need a diaper change. Spoon feed and burp 'em too.

[marlin39a]

No reviews on Yelp. Look them up on YouTube. The guy makes some old videos in his garage. He appears to be the village idiot.

[marlin39a]

I took a ride by there this morning. They don’t have a storefront. It is a private residence on Iron Spring Road, just before Williamson Valley Road. Across from Waters Garden Center. No business sign is there.

[Idaho45guy]

I took a ride by there this morning. They don’t have a storefront. It is a private residence on Iron Spring Road, just before Williamson Valley Road. Across from Waters Garden Center. No business sign is there.

Received the parts today. The firing pin safety was properly polished and was so slick that installing it was tough since it was hard to hold on to. Perfect.

But, the "polished" connector was not polished and not an OEM Glock (.) connector, which is what I thought I was getting. Who knows what it is. No time to install it before work, so I'll have to wait until tomorrow afternoon to put it in and see what kind of trigger pull and feel it produces.

Not impressed with the company, at all.

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[Idaho45guy]

This is the photo of the connector I thought I was getting...

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