NOE and shipping cost...

[mattw]

I do not understand this... 1 bushing and 2 pushrods, usps shipping is $11.75? Would fit the smallest padded envelope, internal handling fee that is hidden in postage? Shipping is within the US, nothing special. Forgot to add, one month ago... similar order shipped for $7.65.

Updated... corrected by Al. Check your shipping prices, sometimes the site gets it wrong when querying the USPS site.

[Kraschenbirn]

Matt...

Ordered (3) bushings yesterday...received shipping confirmation & tracking info this morning...$7.65 (USPS).

Bill

[Parson]

I once ordered for a customer a number of items from Midway when I was gunsmithing. I specified most economical shipping. They canceled every item ordered except one, a couple hundred dollars worth. They shipped that one 99 cent AR gas tube pin priority for over $9. I complained to no avail

[mattw]

Al is aware that sometimes there is an error between the website and USPS, I guess I am saying check you shipping price and if it seems wrong give him a call.

[rockrat]

Like "Parson", I ordered some stuff from a wholesaler. Came in two packages. parts plus 5 bottles of LLA in one package and a single bottle of LLA in another. Two hazmat charges and two sepaerate shipping charges and COD fees. That 6th bottle would have easily fit in the first package.

I got hot when they told me "tough", thats the way it is. Told them then next time they pulled that, I was going to refuse the shipment and they could eat the cost and see how they like it. Told me I wouldn't be able to order from them anymore. I told them that it wasn't a threat cause I wouldn't order from them anymore. They hung up on me.

[megasupermagnum]

I ran into something similar recently with Buffalo Arms. They state 50 pounds of lead will fit in a medium flat rate shipping box. So I added 50 pounds, and shipping was something like $27. I called them, and asked why it wasn't $15 something, as that is all a medium flat rate box costs. I was told they charge a "handling fee". I'm not saying NOE does this, but it could be a factor.

[porthos]

thats the "caveat" shipping AND handeling

[GregLaROCHE]

I once had a high minimum shipping charge so I ordered extra stuff I didn’t really want, just to make it more cost effective. What I wanted wasn’t in stock, so they shipped me all the stuff I didn’t really want for the high shipping cost.

[Walks]

I got shafted by Midway, back about 18yrs ago. Just when they started their "fair and honest shipping"
Bought a Hornady L-N-L Reloader. S&H was $35.
Two years later I had to send it back to Hornady for repair. Some ham-fisted BABOON(me) had forced it, broke the indexing system.
Sent it UPS with $650 insurance.
Cost $28
Didn't buy from Midway until about 3yrs ago. Left a bad take in my mouth. Still don't like them.

[flyingmonkey35]

O got charged 15 bucks for expited shipping.

The item was delayed 3 weeks the refused to do anything about it.

They lost all of my buisness.



Sent from my SM-G960U using Tapatalk

[farmbif]

as a business owner having correct shipping costs some is a make it or break it proposition. ive never had a web site but spent a bunch of years shipping thousands of packages all over the world with eBay sales and quickly found out if I didn't have the shipping cost spot on it could easily mean I would take a loss on stuff I was shipping. so I have a little understanding of it. that said I was going to order gator checks through the NOE new web site but stopped in my tracks when the shipping cost was calculated. might be something he needs to take a look at.

[bakerjw]

Who is NOE?

Only to add. If a vendor charges handling fees, I move on to someone else.

[megasupermagnum]

Who is NOE?

Only to add. If a vendor charges handling fees, I move on to someone else.

Night Owl Express. https://noebulletmolds.com/site/

[mattw]

Who is NOE?

Only to add. If a vendor charges handling fees, I move on to someone else.

Currently makes some of the best moulds around and an innovative sizer system as well.

[abunaitoo]

That is sad to hear.
Handling fees are wrong.
I'm hoping it was just a mistake.
I was hoping to order some sizer bushings from them.
I no longer buy from midway because of the "extra" handling fee to hawaii.

[FLINTNFIRE]

I to got burned a long time ago by midway , out of something I ordered cashed my check and then charged me a fee for not having enough on order as it was out of stock at their end , left a bad taste here to . Now with internet it shows and ships , but handling fee is a way to add profit on top , I figure out best bang for buck when ordering , get to checkout they try to add to much shipping I go elsewhere .

I ordered some brass from redeye reloading , brass came with 40 s&w but no 9mm I contacted and on a friday night late in evening they called to sort it out and shipped later that night outstanding customer service more then made up for fedex botching another shipment .

I have not ordered from NOE in awhile , a lot I would order is and has been out of stock , I have quite a few of his molds and they are nice but sometimes I need a little different diameter or I need a longer ogive and if it is not in stock I go elsewhere .

[Bookworm]

I have not ordered from NOE in awhile , a lot I would order is and has been out of stock , I have quite a few of his molds and they are nice but sometimes I need a little different diameter or I need a longer ogive and if it is not in stock I go elsewhere .
This the same problem I have with NOE.

I like his moulds, and have several, but many times I look on his site, and what I want is Out Of Stock.

He has a wide variety listed, but probably 80% are OOS.

OTOH, I really like his push-through sizing system. Once obtaining the body, the various sizes are relatively inexpensive.

[mattw]

I could not agree more about the sizing system. It is the best I have found, use them in my Star and my Lee APP.

[contender1]

When a consumer is buying a product,, they should look at the TOTAL cost to see if they really want an item.
When I go to a store,, I expect to pay tax,, so I add that to the cost.
When I buy at an auction, I expect to pay a buyers premium, and tax. I bid accordingly.
When I buy online,, I look at shipping & handling fees. I add that to the cost, and buy accordingly.

All businesses have to pay employees. Nobody works for free. Handling fees cover the time & materials it costs to put a package together.
I own a small business, and I tell my customers UP FRONT, I charge a service call inspection fee. If I were to act like many in much of the "service industry" where they advertise "Free inspections" I'd have to do exactly as they do, & jack up my quotes to cover the "free" inspections where I wasn't hired. Just this morning,, I had a call from a (new) customer. He had already gotten a "free" inspection from a competitor. When I explained my fees,, and that I do not do free inspections,, but my average charges were normally LESS than the competition,, he has scheduled an inspection for Friday. And just yesterday,, I finished a job for a customer,, who had been discussing with their neighbor about identical work. (Bat removal, & home sealant.) The neighbor had spent $3500 with another company,, and the workmanship was not as good as what I did. My charges to my customer were MUCH less than that. I keep my expenses down,, and work to save my customers money.

When buying a product,,, from any company,, such as NOE, Midway, RCBS, Dillon, etc,, they have to PAY someone for the TIME it takes to put together the order, go get the item(s), put the items in a package, (and remember,, some packaging costs,, the USPS provides boxes,, but packing materials are not provided,) properly seal & label it AND take it to a PO or have it picked up.
If they use a different shipping service such as FedEx, or UPS,, then it costs for their services too.

So while a USPS small FR box may cost $8.35 (what I paid the other day,) There was time & materials I had to put forth to mail that item.
Does anybody who is in business or works for somebody work for free?

So the way I see it,, we have 2 choices.
One, a business can up the cost of the products to cover "free" shipping,, or, Two, they can charge customers according to their orders a shipping & handling fee.
We as consumers can easily study the cost of an item, ADD in a shipping & handling fee, or we can buy an item from a "free shipping" service,, and pay more.
Otherwise,, to avoid the costs of shipping & handling,, buy directly from a brick & mortar store.


All that said,,, SOME companies use the "postage & handling" fees as a way to increase the profit margin on their products. In general,, it's much bigger companies where their overhead expenses are higher,, and to be competitive with other companies,, it's a way to "sell" an item while padding the fees to increase the profit margin.

Bill Ruger once said; "I'm in the business to make money, the guns are what we sell. Buy one wear it out, & buy another one!" (Not a direct quote,, but the gist of the conversation.) He had a picture behind his desk of a barrel overflowing with money.

Companies are in the business to make money. Business models vary,, but the end goal is profit.

[Conditor22]

I defense of Al at NOE.

All is buried in work and website issues.

He graciously agreed to sponsor castpics and he has a forum that discusses NOE products.

He recently updated his website to stream line his sales site and incorporate the castpics and the NOE forum. apparently they ran into some problems.

I don't recall him ever charging "handling fees", that is built into the price of the item you are buying.

What it looks like to me is the website didn't process the shipping fees correctly, instead of shipping multiple items, up to a certain weight for one price (like the OP later stated) it charges more.

IF you have a problem, you can
e-mail NOE -- noebulletmoulds@gmail.com
or call -- 801-377-7289

[foesgth]

Back when I was still a contributing member of society I ran several E-commerce sites. As the OP stated the items would fit in a padded envelope. How do you know that? You need to be able to write down the logic for that assumption. That is what the programmer needs to program that in the website. UPS and other shippers charges are based on both weight and size.
Calculating shipping costs is probably the most difficult thing to program. I have had the same problem at NOE's site. I just try different combinations of stuff.

[Conditor22]

I had a nice chat with Al (NOE owner) yesterday.

He said he could/would hire 3 more employees IF he could find suitable applicants :(.

he also said that the shipping price glitch is on/from the USPS site, NOT THE NOE SITE



IF you have a problem, you can:
e-mail NOE -- noebulletmoulds@gmail.com
or call -- 801-377-7289

[mattw]

I had a nice chat with Al (NOE owner) yesterday.

He said he could/would hire 3 more employees IF he could find suitable applicants :(.

Wish I was retired and lived in that part of the country. Would be fun to work in the business again.



he also said that the shipping price glitch is on/from the USPS site, NOT THE NOE SITE

Yup, that is right.

Al is awesome to work with and fun to talk with when he has time.



IF you have a problem, you can:
e-mail NOE -- noebulletmoulds@gmail.com
or call -- 801-377-7289[/QUOTE]

[MT Gianni]

I bought a sizer die and added gas checks and had a $11.25 shipping charge instead of the 7.75. Still cheaper that trying to find them locally.