RogerDat
05-06-2019, 04:38 PM
I have a 12 gauge Pacific DL-105 reloading press. I wanted a manual which I was able to download from the Hornady website. I was pleasantly surprised to find that manual available there since Hornady bought Pacific way back in the early 1970's which also happens to be when the DL-105 press was first offered for sale. Thing is 2x as old as needed to buy booze and vote so finding a manufacturer that was still providing the manual was "nice".
I found I didn't have the metal sizing ring insert in the press so used the manual I downloaded to find the part number and I called Hornady. Of course the part was not stocked and marked as obsolete. However the woman put me on hold to check with the techs to see if there was a part that would fit. Lo and behold there was! I'm pretty happy. Now here is the kicker after getting my name and address instead of asking for a credit card number she told me they were sending it out no charge as warranty part. Holy <stuff you can't get by the bad word filter> Warranty part on a press that could be every bit of 45 years old and was made by a company they bought? Felt pretty good to be treated that way I will say.
I have also found Mec good to deal with on getting the parts needed for an older press. I was impressed with how helpful they were. Then Hornady went and raised the bar for customer service several notches.
I was looking for a 20 gauge single stage press and when I saw a 20 gauge Pacific press at a gun show this weekend for a very reasonable price I had no hesitation on buying "that old brand". Both because I like the simplicity of the design and because I know there is at least some support from the manufacturer. Helped that the press was only a few dollars more than cost of shipping a reloading press, making it a good deal on a working press.
Anyway kudos to Hornady on customer service, and if one finds a Pacific DL-105 reloading press in decent condition I would say buy it if the price is good. If nothing else you may just use it as an introduction to shot shell reloading for a friend.
I found I didn't have the metal sizing ring insert in the press so used the manual I downloaded to find the part number and I called Hornady. Of course the part was not stocked and marked as obsolete. However the woman put me on hold to check with the techs to see if there was a part that would fit. Lo and behold there was! I'm pretty happy. Now here is the kicker after getting my name and address instead of asking for a credit card number she told me they were sending it out no charge as warranty part. Holy <stuff you can't get by the bad word filter> Warranty part on a press that could be every bit of 45 years old and was made by a company they bought? Felt pretty good to be treated that way I will say.
I have also found Mec good to deal with on getting the parts needed for an older press. I was impressed with how helpful they were. Then Hornady went and raised the bar for customer service several notches.
I was looking for a 20 gauge single stage press and when I saw a 20 gauge Pacific press at a gun show this weekend for a very reasonable price I had no hesitation on buying "that old brand". Both because I like the simplicity of the design and because I know there is at least some support from the manufacturer. Helped that the press was only a few dollars more than cost of shipping a reloading press, making it a good deal on a working press.
Anyway kudos to Hornady on customer service, and if one finds a Pacific DL-105 reloading press in decent condition I would say buy it if the price is good. If nothing else you may just use it as an introduction to shot shell reloading for a friend.