sawinredneck
12-03-2018, 08:46 PM
Long story, so if you want the Cliffnotes, I’m super impressed with this company!
I recently bought a new pistol and wanted a good IWB holster and I try to shop local, so off to the LGS I go. They didn’t have the exact model for my gun, but we found one with good retention, decent fit, should work, right? Sales guy was super helpful and nice, the time before I was looking at guns, and when he sold me the holster, so nothing on him.
As I’m not well versed on Kydex holsters, I am now, I figured close was good enough. Well, after a week of trying to break it in I got educated! It was making cracking and popping noises with, and without the gun in it, and always at inoportune moments. Not really ideal for a CCW!
I discussed this with a friend and he suggested getting ahold of Crossbreed and at least start a dialogue with them.
That opened up a can of worms! After the second person there telling me “They shouldn’t have sold you that holster for that gun! What where they thinking!” I finally just asked if it was my baby and should I just take care of it myself? I was again forwarded to Amy, a dealer representative, who again, said “They shouldn’t have sold you that holster for that gun!” Which I’d heard enough of “But I bought it knowing it wasn’t right, so it’s on me just as much as them!” Which finally calmed everything down! I had to send her a picture of my receipt and once she verified I was within my two weeks we had the ball rolling forward. Crossbreed offers a two week satisfaction policy. I had to return the holster to the store I bought it from, apologize to them, and explain what was going on, to which they apologized to me and wanted to make sure I was happy, which I mostly was, nothing was their fault.
Once the LGS and Amy finally got on the same page, the LGS had been super busy with training etc, so it took them a bit, Amy notified my the holster maker was making my holster and it would be shipped Fedex two days. Sure enough, it showed, and I know for a fact it wasn’t pulled off the shelf, my name is etched in the back and shipped in a cool cloth bag, they need to include with all their holsters.
So, buy the right holster for your gun to start with, and know that if you have an issue with a Crossbreed, they do stand behind their products!
I recently bought a new pistol and wanted a good IWB holster and I try to shop local, so off to the LGS I go. They didn’t have the exact model for my gun, but we found one with good retention, decent fit, should work, right? Sales guy was super helpful and nice, the time before I was looking at guns, and when he sold me the holster, so nothing on him.
As I’m not well versed on Kydex holsters, I am now, I figured close was good enough. Well, after a week of trying to break it in I got educated! It was making cracking and popping noises with, and without the gun in it, and always at inoportune moments. Not really ideal for a CCW!
I discussed this with a friend and he suggested getting ahold of Crossbreed and at least start a dialogue with them.
That opened up a can of worms! After the second person there telling me “They shouldn’t have sold you that holster for that gun! What where they thinking!” I finally just asked if it was my baby and should I just take care of it myself? I was again forwarded to Amy, a dealer representative, who again, said “They shouldn’t have sold you that holster for that gun!” Which I’d heard enough of “But I bought it knowing it wasn’t right, so it’s on me just as much as them!” Which finally calmed everything down! I had to send her a picture of my receipt and once she verified I was within my two weeks we had the ball rolling forward. Crossbreed offers a two week satisfaction policy. I had to return the holster to the store I bought it from, apologize to them, and explain what was going on, to which they apologized to me and wanted to make sure I was happy, which I mostly was, nothing was their fault.
Once the LGS and Amy finally got on the same page, the LGS had been super busy with training etc, so it took them a bit, Amy notified my the holster maker was making my holster and it would be shipped Fedex two days. Sure enough, it showed, and I know for a fact it wasn’t pulled off the shelf, my name is etched in the back and shipped in a cool cloth bag, they need to include with all their holsters.
So, buy the right holster for your gun to start with, and know that if you have an issue with a Crossbreed, they do stand behind their products!