jwlegal
07-11-2018, 05:02 PM
Don't post much, normally just read what everyone else is posting as most folks in here seem to know a mite more than me.
I've been casting for roughly forty years now and enjoy the shop work as much as I do the shooting.
I've had an old RCBS lube-sizer for more years than I can remember and never had a problem with it until a couple of weeks ago when I went to add another stick of lube and found a mess of string looking gunk in the top of the sizer. One of the O rings that surround the gizmo that presses the lube down into the sizer had a small gap...looks like I pinched it when I changed the last stick of lube. Could not find anything on these so sent an e-mail to RCBS asking if a regular O ring would work or if there was a way to order just the O rings.
My answer was that replacement O rings were in the mail. Sure enough 4 days later I had new O rings. If I can make these last as long as the old ones I think this will be a lifetime supply.
Same week I got a new RCBS die to cast something smaller than the 405 grain 45-70 slugs I had been using. That sucker put out an almost perfect boolit on the first round. By the time the die was warm it was running great looking boolits and I got a little carried away.
I plum forgot to put something between the lock screw and the screw that holds the sprue cutter on and it tightened on me. I was almost finished with the run I was working on and tried to "tap" it closed. You guessed it, I sheared the bolt off and had a sprue cutter among the castoffs. I have never done that before and was a little embarrassed, but sent another e-mail to RCBS.
This was over the 4th of July holiday so it took a couple of days to get the reply that a new bolt was in the mail.
I don't break much and am pretty careful with my equipment, but in a week managed to mangle two different pieces of equipment, both RCBS made. I was stunned at the response from them.
Customer service is still alive and well at RCBS as far as I can tell. Very pleased to pass on the praise.
Oh yes, I put a small piece of 10 gage copper wire ahead of the locking screw before I put that die back together. Don't expect to have any further problems.
Just thought I would try to pass on something positive and see if anyone has experienced such great customer service from any other manufacturer?
Good to know which ones will provide service when needed.
I've been casting for roughly forty years now and enjoy the shop work as much as I do the shooting.
I've had an old RCBS lube-sizer for more years than I can remember and never had a problem with it until a couple of weeks ago when I went to add another stick of lube and found a mess of string looking gunk in the top of the sizer. One of the O rings that surround the gizmo that presses the lube down into the sizer had a small gap...looks like I pinched it when I changed the last stick of lube. Could not find anything on these so sent an e-mail to RCBS asking if a regular O ring would work or if there was a way to order just the O rings.
My answer was that replacement O rings were in the mail. Sure enough 4 days later I had new O rings. If I can make these last as long as the old ones I think this will be a lifetime supply.
Same week I got a new RCBS die to cast something smaller than the 405 grain 45-70 slugs I had been using. That sucker put out an almost perfect boolit on the first round. By the time the die was warm it was running great looking boolits and I got a little carried away.
I plum forgot to put something between the lock screw and the screw that holds the sprue cutter on and it tightened on me. I was almost finished with the run I was working on and tried to "tap" it closed. You guessed it, I sheared the bolt off and had a sprue cutter among the castoffs. I have never done that before and was a little embarrassed, but sent another e-mail to RCBS.
This was over the 4th of July holiday so it took a couple of days to get the reply that a new bolt was in the mail.
I don't break much and am pretty careful with my equipment, but in a week managed to mangle two different pieces of equipment, both RCBS made. I was stunned at the response from them.
Customer service is still alive and well at RCBS as far as I can tell. Very pleased to pass on the praise.
Oh yes, I put a small piece of 10 gage copper wire ahead of the locking screw before I put that die back together. Don't expect to have any further problems.
Just thought I would try to pass on something positive and see if anyone has experienced such great customer service from any other manufacturer?
Good to know which ones will provide service when needed.