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jjamna
02-07-2017, 02:25 AM
I sent a message to Lyman Customer Service over 2 weeks ago about a replacement pin for a 358156 HP mold. Sent another one a week ago. I still have not received an answer. Is this normal for Lyman?
beechbum444
02-07-2017, 03:35 AM
I called them about a broken tumbler lid. The customer service rep told me that they would get it right out. It took several weeks, 6 or 7 to get it. I'm guessing that it takes them a while to send replacement parts out.......
Taylor
02-07-2017, 07:41 AM
My experience with Lyman CS......they suck,don't seem to care.
bosterr
02-07-2017, 07:45 AM
I think a phone call works far better than an email. Three times I ordered parts on the phone and the transaction went fine. Like beechbum, it takes them a little while to get orders sent out.
6bg6ga
02-07-2017, 07:53 AM
In todays business world the only thing that matters is the parts count going out the door. Customer satisfaction be damned. Todays customer service is a joke with most companies usually they employ one person two at the max simply because they can tell prospective customers "Yes, we have a great customer service dept." I've had my run ins with Lyman and simply choose now to purchase from RCBS or Dillon. These companies take customer service seriously.
jjamna
02-07-2017, 01:14 PM
I got a reply today. I don't know if is from the 2 earlier or the 2 I sent last night.
Mitch
02-07-2017, 02:15 PM
bet it is the first email.they are slow but will later than sooner get back to you and solve the issue
DanishM1Garand
02-07-2017, 02:23 PM
R

c

b

s

if for no other reason than the impeccable customer service
dmitch
02-09-2017, 12:59 AM
jjamna,

Save yourself the aggravation....... contact Erik Ohlen at http://www.hollowpointmold.com/ for excellent machining, fast turn around and a guy who actually enjoys working with his customers. Your $50 buys craftsmanship and satisfaction.

dmitch
jjamna
02-09-2017, 01:49 AM
I have it packaged up and ready to ship tomorrow.



jjamna,

Save yourself the aggravation....... contact Erik Ohlen at http://www.hollowpointmold.com/ for excellent machining, fast turn around and a guy who actually enjoys working with his customers. Your $50 buys craftsmanship and satisfaction.

dmitch