40-82 hiker
02-23-2015, 03:02 PM
Stop the presses! RCBS treats a customer the way a US company should, AGAIN!!!!
I just called RCBS for help, and was amazed yet one more time. I called them to say I need a decapping rod/assembly for an older ('78) .35/.357 carbide sizing die (my current decapper rod is integral with the expanding die - but want to do away with that one for a Lee flow-though die). I explained all of this, and the gentleman asked me what was on the die to indicate when it was made, and after telling him he said, and this is a direct quote: "We still have those, so give me your address and I'll get one out to you right away". I then asked what the charge is, and he said, again a direct quite: "There will be no charge. We'll be happy to get one to you for free." At least as close to the exact words as I can remember...
Wow! It has been many years ago that I had need to call them over a broken decapping/expander rod in a rifle die, and they did the same thing then. That, however, was a broken part. In this case, I just wanted something I never had! All of my dies are made by RCBS now but one, and of course I'll now have the Lee flow through die... This really made my day!
Anyway, I told the gentleman with RCBS that I was going to post this, and he seemed very appreciative, but I could tell he was not looking for it. What can I say that hasn't been said on Castboolits about RCBS customer service?
I just called RCBS for help, and was amazed yet one more time. I called them to say I need a decapping rod/assembly for an older ('78) .35/.357 carbide sizing die (my current decapper rod is integral with the expanding die - but want to do away with that one for a Lee flow-though die). I explained all of this, and the gentleman asked me what was on the die to indicate when it was made, and after telling him he said, and this is a direct quote: "We still have those, so give me your address and I'll get one out to you right away". I then asked what the charge is, and he said, again a direct quite: "There will be no charge. We'll be happy to get one to you for free." At least as close to the exact words as I can remember...
Wow! It has been many years ago that I had need to call them over a broken decapping/expander rod in a rifle die, and they did the same thing then. That, however, was a broken part. In this case, I just wanted something I never had! All of my dies are made by RCBS now but one, and of course I'll now have the Lee flow through die... This really made my day!
Anyway, I told the gentleman with RCBS that I was going to post this, and he seemed very appreciative, but I could tell he was not looking for it. What can I say that hasn't been said on Castboolits about RCBS customer service?