ohland
11-25-2014, 09:42 AM
Got an email from my credit card issuer. Turns out someone had attempted to use my CC on some stuff in the UK. It was declined. Other than some butt-pain from waiting for the replacement to arrive, all is good.
Just this past weekend, I received two emails, purportedly from Target, claiming my Target Account email was changed. One account was changed from jennystore (at) bellsouth.net, the other account was changed from abc (at) phimhay.co, both of which sound real honest to me...
I tried finding Target's fraud or security contact info, but other than contacting the feds, there was nothing on Target's web site. One customer service rep told me to call a number (800-591-3869), and when I did, all four options had NOTHING to do with security, or even issues with an account. The second email, where I reported the second bogus notification, was handled even worse:
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We take the responsibility of protecting your personal and credit card information very seriously, and we want you to be confident that your information is safe when you shop on Target.com.
To accomplish this, our team of experienced information security professionals use the best in online security solutions. Our approach emphasizes a combination of different technologies, including continuous security testing and monitoring of Target.com as well as encrypted TLS/SSL secured transactions.
If you still have concerns you can always place your order over the phone. Just give us a call at (800) 591-3869.
Thanks for getting in touch. I hope you'll visit Target.com again soon.
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With this kind of clueless performance in handling potential fraud, I wouldn't recommend buying on-line from Target. They should add an option on their contact form for "Fraud" or "Security" so the phone staff does not have to THINK and the report is sent directly to whatever fraud department that they have.
A major retailer telling folks to go bother the feds makes me wonder. After Target got zapped with a significant breach, one would think fraud detection would be a risk mitigation measure they would take.... But I suppose its only money...
Just this past weekend, I received two emails, purportedly from Target, claiming my Target Account email was changed. One account was changed from jennystore (at) bellsouth.net, the other account was changed from abc (at) phimhay.co, both of which sound real honest to me...
I tried finding Target's fraud or security contact info, but other than contacting the feds, there was nothing on Target's web site. One customer service rep told me to call a number (800-591-3869), and when I did, all four options had NOTHING to do with security, or even issues with an account. The second email, where I reported the second bogus notification, was handled even worse:
--------------//
We take the responsibility of protecting your personal and credit card information very seriously, and we want you to be confident that your information is safe when you shop on Target.com.
To accomplish this, our team of experienced information security professionals use the best in online security solutions. Our approach emphasizes a combination of different technologies, including continuous security testing and monitoring of Target.com as well as encrypted TLS/SSL secured transactions.
If you still have concerns you can always place your order over the phone. Just give us a call at (800) 591-3869.
Thanks for getting in touch. I hope you'll visit Target.com again soon.
----------------//
With this kind of clueless performance in handling potential fraud, I wouldn't recommend buying on-line from Target. They should add an option on their contact form for "Fraud" or "Security" so the phone staff does not have to THINK and the report is sent directly to whatever fraud department that they have.
A major retailer telling folks to go bother the feds makes me wonder. After Target got zapped with a significant breach, one would think fraud detection would be a risk mitigation measure they would take.... But I suppose its only money...