Themoose
03-24-2014, 11:06 AM
It may just be me(seems to be that way a lot lately) but should I expect that a Lyman 55 would dispense H110 or W296 without self destructing? I have two 55's, the oldest one runs H110 as smooth as silk... the other one felt like gravel when I tried to throw the first charge of H110... after thoroughly cleaning and trying both graphite and mica to smooth it up between thorough cleanings of acetone, I gave up and returned it to Lyman. The brass cylinder liner was obviously being gouged by the powder granules... I returned it with a note describing the problem and the powder used.. asking for an estimate to fix it... I got a response from them and agreed to pay $50 for the repair... fast forward to yesterday... the repaired measure arrived Friday, but yesterday was the first chance to try it out... When I looked at it after opening I could still see gaps between the metering slides and the rotor and was skeptical of how well it would work...but I proceeded to put in about 200 grains of H110 to try it out... NO GO.... on the first stroke, it seized up like it had before... so I emptied it and decided to contact Lyman...
Talked to a pleasant lady in customer service.. who didn't hear me when I told her I was complaining about the quality of the returned repair... she thought I was complaining about not receiving the repair yet.. she said that was most often the reason for the call... anyway after finding the repair order I once again told her what the issue was... she replied that the unit was repaired and passed inspection perfectly.. I explained the visual difference between the two units(gaps between meter slides & rotors) and she said it worked perfectly in inspection... I saw I was getting nowhere fast and asked to speak to a supervisor and got the dreaded "they will only tell you what I already have"... Her solution was for me to again send the unit back to Lyman for repair... I balked at this, explaining that I was out about $70 for the repair and shipping and thought that Lyman should pay the shipping, refund my money for the repair, or replace the unit... it went downhill fast....I got a brief "lecture" and felt like I was a bad guy... she did offer to refund my shipping costs if I placed receipt in box for return... by the time we got to that I was pretty well fed up...Asked her why I would think repair would be any better this time around when "it was inspected and worked perfectly" after the first repair... I had even included in the letter the powder that was giving me trouble for them to make sure it would work..I ended the call in complete frustration and will keep the unit "as is" as a reminder when I get the urge to buy something orange. After I cool down I will try it with larger grained powders to see which ones it will work with and which ones it will "choke" on.
Bottom line, I have probably purchased my last Lyman product of anything that may require repair or significant financial investment.
I guess after "venting" to the readers of this post, I thank you for your patience.. I needed to "dump"..
I have two questions tho?
1. Was I being a "butt-head" to expect more from them?
2. Is it normal for Lyman 55's to choke and self-destruct on fine grained powders like H110?
Talked to a pleasant lady in customer service.. who didn't hear me when I told her I was complaining about the quality of the returned repair... she thought I was complaining about not receiving the repair yet.. she said that was most often the reason for the call... anyway after finding the repair order I once again told her what the issue was... she replied that the unit was repaired and passed inspection perfectly.. I explained the visual difference between the two units(gaps between meter slides & rotors) and she said it worked perfectly in inspection... I saw I was getting nowhere fast and asked to speak to a supervisor and got the dreaded "they will only tell you what I already have"... Her solution was for me to again send the unit back to Lyman for repair... I balked at this, explaining that I was out about $70 for the repair and shipping and thought that Lyman should pay the shipping, refund my money for the repair, or replace the unit... it went downhill fast....I got a brief "lecture" and felt like I was a bad guy... she did offer to refund my shipping costs if I placed receipt in box for return... by the time we got to that I was pretty well fed up...Asked her why I would think repair would be any better this time around when "it was inspected and worked perfectly" after the first repair... I had even included in the letter the powder that was giving me trouble for them to make sure it would work..I ended the call in complete frustration and will keep the unit "as is" as a reminder when I get the urge to buy something orange. After I cool down I will try it with larger grained powders to see which ones it will work with and which ones it will "choke" on.
Bottom line, I have probably purchased my last Lyman product of anything that may require repair or significant financial investment.
I guess after "venting" to the readers of this post, I thank you for your patience.. I needed to "dump"..
I have two questions tho?
1. Was I being a "butt-head" to expect more from them?
2. Is it normal for Lyman 55's to choke and self-destruct on fine grained powders like H110?