"Tell Larry something for me..."

[truthisdiscovered]

Ordered 2 top punches from Midway and it's going to be over 8 days from ingot to target... (so to speak).

They add on a "special handling" fee of $3.00 for orders under $25 I assume means that I should be glad they take the time to read the order.

"Special" must mean something different to Larry than it means to me.

Truth

[fryboy]

i'm not the staunchest supporter of midway( their prices are a lil high for one thing ) but usually their shipping and customer service is spot on ( not to say that mistakes dont happen ) the small order fee is both an incentive to a. buy more , b.offset the loss of gains that'd happen with a larger order
the shipping is dependent upon which delivery system you chose for the most part as there are usually several methods to choose from , it's also influenced by local weather ( what happened lately in alanta should be a strong clue )
and then there's ye olde addage i'll never forget "if ye want it yesterday ye must be willing to pay tomorrow's price"
mostly when i order from midway i'm surprised how quickly it usually gets to me ( especially compared to many other sites )

[truthisdiscovered]

I get the idea of the "special handling" fee... I'm a regular customer.

UPS seems to be their only method of shipping, I don't mind waiting for the cheapest rate, however...

They have had the order for over 48 hrs and still no tracking info.

Simply put the top punches in an envelope with a single stamp and it makes it here in half the time.

Truth

[btroj]

Shoulda order three and avoided the fee!

Shipping time can also be influenced by the method you chose.

I can order from Midway before noon today and have it tomorrow evening on my porch. Yep, that is quick.

[crowbuster]

I like midway, cant imagine an order under $25. hahaha

[swheeler]

Midway= GOOD

[ShooterAZ]

I don't think I have ever ordered anything under $25 from Midway. I start a list for the things I need, simply to save on the cost of shipping.

[DLCTEX]

Between my sons and friends it's never hard to tally up enough to avoid the "special" fee.

[bhn22]

Pretty much what I was thinking. Punches are $10.00, handling was $8.00. That means your third punch would only cost $2.00! Yes, I did go to public schools, why do you ask?


Shoulda order three and avoided the fee!

Shipping time can also be influenced by the method you chose.

I can order from Midway before noon today and have it tomorrow evening on my porch. Yep, that is quick.

[contender1]

I have used Midway a lot. What MANY people do not understand is simple business. It COSTS to have employees to put your order together, along with the thousands of others who are ordering. To offset the expense of employees, and to keep prices competitive with other businesses. they will charge a "small order fee."
Here is how to avoid such charges.
1. Figure out what you NEED.
2. Sum up the total.
3. If it is less than $25.00 go to the sale & clearance sections.
4. Look for items you will want to buy.
5. Find a few items to put you over the small order amount.
6. During checkout, you can select which type of shipping you prefer. You choose it, you pay for it.

I have smart shopped Midway for years. I make a list of stuff I want, and wait until it is on sale, or until I NEED something, then I add to my order.
Fast shipping & no hassles if there is ever a problem. (I've only had one issue in all the orders I've ever received.)

[alamogunr]

Lots of mail order businesses have small order fees. Not just the shooting/reloading businesses. I usually try to have printed catalogs available and remove the order blank and make a few copies. I use these to write down things as I think of them and usually make an actual order within a few days or weeks.

It really bugs me to make a hurry up order and after it is too late to change it, I find that I overlooked something that I might really need and have to pay extra shipping and small order fees.

[BIGRED]

We all love Midway & Natchez except for thier prices..... i have been dealing alot more with Midsouth recently and couldn't be happier.

[Jim Flinchbaugh]

Simply put the top punches in an envelope with a single stamp and it makes it here in half the time.

Truth

this right here is the absolute truth. It really PO's me to pay 5.95 or what ever shipping for
something that can go for 50 cents via USPS- shipping is a scam anymore

[truthisdiscovered]

Couple things here are lost in the translation evidently...

1st of all, I don't really care about the $3 handling fee... I own a business and am aware of the cost of operating it.

It has now been over 48 hours since the order was placed and no active tracking number... which leads me to assume the items are still sitting on their shelves.

Being a business owner, I can only imagine what my clients would think if my response times were similar.

2nd, whether I spend less than $25 or over $500, Larry seems to respond in like manner: "Thanks for your business". Perhaps he should add a couple !! when an order reaches a certain level.

Truth

[abqcaster]

I just play their game. I'm neither here nor there about them, but I can usually count on them to have a better price than most. I often get free shipping item to reduce or eliminate my shipping costs. If its something I don't need, then its something I know a friend or relative will appreciate as a gift, later on. In the end, I save a few bucks all around.

[youngda9]

So you don't care about the handling fee, yet you spent 1/2 the OP complaining about it. Now you're complaining about not getting a tracking # for two $8 nose punches fast enough, which you didn't even mention in the OP.

Some people just need to find something to complain about.

How about you sit down, take a deep breath, and wait for the delivery. If it takes an excessive amount of time to arrive than take it up with MidwayUSA.

[truthisdiscovered]

Some of the very best sellers are right here. I've purchased from probably 8-10 members on the forum and it's amazing how fast guys who cast and reload also know how to follow through for a customer.

Truth

[jonas302]

First off why do you think "Larry" had anything to do with it he built a mail order empire he owes you nothing
Want your punches today should have ordered them last week
The truth discovered here is you just wanted to whine about a non existent problem midway is one of the fastest shippers out there what personal service and instant gratification buy it locally and pay more

[geargnasher]

PM one of our Aussie or NZ friends and ask them how much the same sort of transaction would cost. LP didn't hold a gun to your head and force you to press "submit". Midway isn't the only game in town, either. I can always find a way to make an order over $25, and if that little fee is something they deem necessary to keep the business profitable and prices as low as they are, then it is what it is.

Many people, in fact MOST people who are unfamiliar with business ownership forget one, huge thing: The purpose of a business is to line the pockets of the business owner. If the business isn't doing that, then there is no point in dealing with the stress.

Gear

[OBIII]

I'm cheap, so I shop around. I normally go with the best price/lowest shipping. If it's Midway, so be it. I have never had any real problems with Midway, they usually have what I want (except for .22lr ammo :) ). Knowing how shipping and processing works, I normally do not place really small orders unless they offer sfrb shipping, with no handling charges. Otherwise, I get what I need, and a few things I want or may have a need of in the future. If you don't like the service, don't utilize it.

OB

[bear67]

I buy from Brownells, Midway and others, but keep a yellow pad with "needs & wants list" and make up enough order to make it worthwhile. I prefer Brownells, but lots of times others will be the only ones with it or in stock. Biggest issue is with small gun parts--needed some bolt buffers for a Buckmark and Browning was the only place with them in stock. Just looked at my yellow pad list and found some BLR mags that had been out of stock for a long time and just included them to make the minimum shipping cost work. Browning usually sends at very cheapest USPS postage on small parts
Will give Midway credit--got an order one day with several small and medium sized items and one was completely missing in the box and no shipping damages. One phone call to customer service and the missing item was here in 2 days and included a couple free shipping cuppons. I don't have many brick and mortar stores left around here that stock some of the stuff we use, so mail order is it. It always saves a trip to town and the traffic and fuel costs. We have one local "real" gun shop and is third generation in same location and they are great. But they don't stock much in the way of reloading and speciality shooting stuff. Does feel good to visit though.

[troyboy]

Really?

[David2011]

First off why do you think "Larry" had anything to do with it he built a mail order empire he owes you nothing


Larry does OWN the place. Surely he's involved in approving such things. A $3.00 charge CAN alienate customers and amounts to a large amount of money for the seller. Since when does a retailer owe their customers anything? How about "every time the cash register rings?" Without customers the retailer need not exist.

Midway is the source of last resort a far as I'm concerned, especially since they "invited" me to convert from a paltry business discount to paying full retail. Most of what I bought from them was for firearm upgrades and repairs.

David

[smokeywolf]

I've found Midway to be good for certain products; brass is one of those. I have also bought the occasional jword; mostly for 218 bee. Bought some SPG and some Redding neck sizing bushings and quite a few other odds & ends. Just have to be selective in what you procure from them watch for the price breaks and pay attention to the shipping charges.
I bought a Lyman #49 book from them a couple of years ago and it arrived with a big crease running through the back cover. I fired off a nastygram (email) to them complaining that I was led to believe I was buying a new book. Four days later I received another book in perfect condition. No charge!

smokeywolf

[truthisdiscovered]

So you don't care about the handling fee, yet you spent 1/2 the OP complaining about it. Now you're complaining about not getting a tracking # for two $8 nose punches fast enough, which you didn't even mention in the OP.

That's right... the $3 "special handling" fee while ironically coined is nevertheless inconsequential to the main point... that being that orders of $25 or less are given "special attention" AKA they are less important.

It sends the wrong message, i.e. "Spend more if you want to be treated better" a sentiment fine for casinos, bad for online sporting goods.


Some people just need to find something to complain about.

Hence your entry to this thread.


How about you sit down, take a deep breath, and wait for the delivery. If it takes an excessive amount of time to arrive than take it up with MidwayUSA.

The first email was on its way the moment I opened their confirmation message to let me know my delivery (once processed) would likely take 8 days TMD. I could hitch-hike to Missouri and back faster than that.

Truth

[btroj]

Yawn....

[truthisdiscovered]

First off why do you think "Larry" had anything to do with it he built a mail order empire he owes you nothing

He's the boss. The buck stops with him, and yes... he owes me 2 top punches.


Want your punches today should have ordered them last week

Didn't need them last week, need them this week. Ordered them this week, willing to wait a reasonable amount of time for them this week.


The truth discovered here is you just wanted to whine about a non existent problem midway is one of the fastest shippers out there what personal service and instant gratification buy it locally and pay more

I'm sure Larry thanks you for that heart-felt commendation, but most businesses understand that once they swipe your card, the new boss is the customer, and move a little quicker to serve them.

Truth

[JonB_in_Glencoe]

Ordered 2 top punches from Midway and it's going to be over 8 days from ingot to target... (so to speak).

They add on a "special handling" fee of $3.00 for orders under $25 I assume means that I should be glad they take the time to read the order.

"Special" must mean something different to Larry than it means to me.

Truth

Heck, If I were you, I'd just call ole' Potterfield

[truthisdiscovered]

PM one of our Aussie or NZ friends and ask them how much the same sort of transaction would cost.

I don't live in Australia... or Lebanon, I live in America where good business practices are rewarded and bad ones are not.



LP didn't hold a gun to your head and force you to press "submit". Midway isn't the only game in town, either. I can always find a way to make an order over $25, and if that little fee is something they deem necessary to keep the business profitable and prices as low as they are, then it is what it is.

Once again... the complaint is more with the perceived lack of interest to move the products in a timely manner... the $3 fee is more of adding insult to injury.


Many people, in fact MOST people who are unfamiliar with business ownership forget one, huge thing: The purpose of a business is to line the pockets of the business owner. If the business isn't doing that, then there is no point in dealing with the stress.

Are we missing the forest for the trees here? If a business shows little interest in serving their customer base... the owner's pockets soon empty.

Truth

[truthisdiscovered]

Heck, If I were you, I'd just call ole' Potterfield

Got his number?

:kidding:

Truth

[Recluse]

I don't understand why the OP doesn't just run down to his LGS and pick up the top punches he needs. . .

Oh well. More company for Frank.

:coffee:

[Uncle R.]

OK - I get it.
You don't like Midway.
<
I've used 'em dozens of times over many years without complaint.
As described in posts above, some of their prices are very good, some not so good.
Their fees and shipping policies make it rather foolish to place small orders with them - so I don't. I add a few items to avoid "special" charges and amortize shipping costs - or just buy somewhere else if that deal looks better. I am usually well pleased with their inventory and their service. My Midway orders are almost always shipped very quickly.
<
Your own experiences and judgments will understandably matter more to you than those of others.
I suggest you forget about Midway, order from some other supplier that you favor, avoid frustration and anger and be happy.
<
Uncle R.

[JonB_in_Glencoe]

Got his number?

:kidding:

Truth

His direct line and email
Larry Potterfield
Founder and CEO of MidwayUSA
larrypotterfield@midwayusa.com
573-447-5117

[Norbrat]

PM one of our Aussie or NZ friends and ask them how much the same sort of transaction would cost.

If only!! :???:

Midway won't even SHIP to Australia, unless you are a business account. One bloke has set up an account with Midway and offers a very limited range, at a premiumm price of course.

Midway are not orphans here either; many suppliers just refuse point blank to ship anything, no matter how innocious, to any 'foreign' country.

To top that off, some manufacturers have "commercial agreements" with local wholesalers to prevent us buying something direct; eg, you cannot buy a Leupold scope or most any Lyman product direct from say Optics Planet because OP has been told they are not allowed to ship those brand products to Oz. I think it's known as establishing a "monopoly" which is supposedly illegal here.

And let's not even start on trying to get parts, especially handgun parts, or "exotic" chemicals, like bluing solutions.

You blokes don't appreciate how lucky you really are!

[truthisdiscovered]

His direct line and email
Larry Potterfield
Founder and CEO of MidwayUSA
larrypotterfield@midwayusa.com
573-447-5117

I'll let you know what he has for lunch...


Truth

[JonB_in_Glencoe]

:coffeecom:coffee::popcorn:[smilie=p:[smilie=p:[smilie=p::redneck:
I'll let you know what he has for lunch...


Truth

[waksupi]

Does anyone hear a high pitched whine in here? Might just be my tinnitus.

[leadman]

I seldom use Midway as they are normally higher than the other places I shop. Last time I ordered from them I did not catch their new shipping method. Goes UPS to the central terminal in town and then is picked up by USPS. Or the other way around. Can't remember the exact details but do know it took almost 2 weeks to get to my door. And this was with good weather.
I have ordered items from Titan and Precision in Wisconsin in the morning and they are usually here in Phx the next afternoon or the next at the latest.

[btroj]

Does anyone hear a high pitched whine in here? Might just be my tinnitus.

Is that what that is? I started noticing it yesterday. It seems to be getting louder.

[truthisdiscovered]

Is that what that is? I started noticing it yesterday. It seems to be getting louder.

Right... to voice a complaint is characterized as whinning.

That's sounds like our current administration's line.

Truth

[ShooterAZ]

This is not the complaint forum. See bottom of main page.

[truthisdiscovered]

I seldom use Midway as they are normally higher than the other places I shop. Last time I ordered from them I did not catch their new shipping method. Goes UPS to the central terminal in town and then is picked up by USPS. Or the other way around. Can't remember the exact details but do know it took almost 2 weeks to get to my door. And this was with good weather.
I have ordered items from Titan and Precision in Wisconsin in the morning and they are usually here in Phx the next afternoon or the next at the latest.

Imagine that... glad to know I'm not alone.

I've dealt with Midway for some time now. I'm a collector (of sorts) and have been shooting since the 70's. Our local GS here while well stocked with shiny new $500+ items are all well lacking in reloading and non-existent in casting.

In the past, Midway has functioned acceptably with attention to my orders, but this time I only needed a couple inexpensive parts for the bench.

They should be just as eager to serve customers regardless of the amount spent.

Truth

[truthisdiscovered]

This is not the complaint forum. See bottom of main page.

A quick peruse of this particular forum lends plenty of similar styled discussins.

Truth

[contender1]

Ok, again, I'll try & inject a little BUSINESS information.
Midway is a business. They sell a product. They try & be competitive in pricing. They do have to make a profit to stay in business. They have grown into a large business by offering products at a fair price & good service.
As they have grown, so have the number of employees AND the expenses to run the business.
Ever hear of a term in business called; "overhead?"
In most businesses, to keep the doors open, they have expenses they have to cover. The cost of the building, the cost of running the building, salaries, insurance, employee insurance, (workers comp) & many other daily costs of just running a business.
It varies according to each business, but it costs money to run a business.
I know as I own my own business.
Now, Midway in my experience has been a great supplier of products I need in a very timely fashion. Since they sell a product that is built by MANY other companies, they are at the mercy of their suppliers. Sometimes an item is in stock, sometimes not. Sometimes issues such as weather, wrecks, delivery trucks breaking down, or other unforeseen delays cause problems.
Some folks complain about the "small order fee" not understanding it's NOT a simple thing to "just grab the item, throw it in an envelope & mail it USPS." A PAID employee has to take a LOT of orders, track down the items ordered, go to the area where packaging is done, get the proper packaging & put it together, then it has to be weighed & either sent to the PO or have a delivery truck take a bunch of stuff all at one time.
Imagine a 200,000 sq ft warehouse, filled with over 50,000 items. All items are different sizes & shapes. Now take in account that over 10,000 orders are placed each day. How long do you think it will take a person to hand carry your order all over the place to get it right?
And when you consider the fact that a lot of "small orders" (less than $25.00) carry a profit margin of say $4-$6, can you afford to pay an employee the hours worth of time it would take to process it, AND stay in business?
Now, I know that Midway or any other big business has ways to streamline an order, and get it out as fast as they can. Sometimes they have a shipment delayed that they had planned on being there on Monday, yet doesn't arrive until Wednesday. Can you fault them for that?
In my business, I tell all my customers I will do the best job I can. BUT I am also human and things can happen that can delay things. I also quote a price for a job, and I also say that the final bill may be different if I run into unexpected problems.
Midway quotes a price for the product, and the shipping. If something happens, the only disclaimer they have is a delay in shipping.


I get it, you wanted something right away. Midway didn't stop what they were doing & take care of you immediately & get it to you in 1-2 days. Now you feel like they are the worst company around.

I challenge you to go to Midway, complain about your order, and offer to show them how you would handle it. You go & run their business & do it better, do it right all the time, do it without any delays, damages, cheaper than anybody else, pay all the bills, and make a profit. You become the perfect business.
We'll all buy from you then.
And when you fail to do it perfectly every time all of us place an order, we will expect you to personally call us & explain to us why you failed, and expect you to give us free stuff to make us happy.

Go ahead, try & run a large business like Midway or any other & be perfect, I challenge you.

[truthisdiscovered]

Ok, again, I'll try & inject a little BUSINESS information.
Midway is a business. They sell a product. They try & be competitive in pricing. They do have to make a profit to stay in business. They have grown into a large business by offering products at a fair price & good service.
As they have grown, so have the number of employees AND the expenses to run the business.
Ever hear of a term in business called; "overhead?"
In most businesses, to keep the doors open, they have expenses they have to cover. The cost of the building, the cost of running the building, salaries, insurance, employee insurance, (workers comp) & many other daily costs of just running a business.
It varies according to each business, but it costs money to run a business.
I know as I own my own business.
Now, Midway in my experience has been a great supplier of products I need in a very timely fashion. Since they sell a product that is built by MANY other companies, they are at the mercy of their suppliers. Sometimes an item is in stock, sometimes not. Sometimes issues such as weather, wrecks, delivery trucks breaking down, or other unforeseen delays cause problems.
Some folks complain about the "small order fee" not understanding it's NOT a simple thing to "just grab the item, throw it in an envelope & mail it USPS." A PAID employee has to take a LOT of orders, track down the items ordered, go to the area where packaging is done, get the proper packaging & put it together, then it has to be weighed & either sent to the PO or have a delivery truck take a bunch of stuff all at one time.
Imagine a 200,000 sq ft warehouse, filled with over 50,000 items. All items are different sizes & shapes. Now take in account that over 10,000 orders are placed each day. How long do you think it will take a person to hand carry your order all over the place to get it right?
And when you consider the fact that a lot of "small orders" (less than $25.00) carry a profit margin of say $4-$6, can you afford to pay an employee the hours worth of time it would take to process it, AND stay in business?
Now, I know that Midway or any other big business has ways to streamline an order, and get it out as fast as they can. Sometimes they have a shipment delayed that they had planned on being there on Monday, yet doesn't arrive until Wednesday. Can you fault them for that?
In my business, I tell all my customers I will do the best job I can. BUT I am also human and things can happen that can delay things. I also quote a price for a job, and I also say that the final bill may be different if I run into unexpected problems.
Midway quotes a price for the product, and the shipping. If something happens, the only disclaimer they have is a delay in shipping.


I get it, you wanted something right away. Midway didn't stop what they were doing & take care of you immediately & get it to you in 1-2 days. Now you feel like they are the worst company around.

I challenge you to go to Midway, complain about your order, and offer to show them how you would handle it. You go & run their business & do it better, do it right all the time, do it without any delays, damages, cheaper than anybody else, pay all the bills, and make a profit. You become the perfect business.
We'll all buy from you then.
And when you fail to do it perfectly every time all of us place an order, we will expect you to personally call us & explain to us why you failed, and expect you to give us free stuff to make us happy.

Go ahead, try & run a large business like Midway or any other & be perfect, I challenge you.

It seems clear that my situation is in no way unique. The problems facing business growth are universal, and good customer relations should be a priority.

If a company grows to such a degree that it can no longer contend with the volume of orders, then it suffers in customer approval, and reflects bad planning. Consider for example the current criticism faced by the ACA roll-out. Too much volume, in too little time, and the blame goes to an inadequate business model.

As an owner of a small business myself, I understand the potential pitfalls of becoming over extended resulting in even the appearance of indifference to certain members of my customer base.

It's death on a cracker.

Truth

[youngda9]

My we have become such a selfish society..we want everything to happen for us instantly. Patience is no longer within some of us. 2014 fast beats 2004 fast which beats 1984 fast...but it is never fast enough.

Shall I send you some cheese to enjoy with your whine?

[WILCO]

Couple things here are lost in the translation evidently...

Nope. We understood it. You're upset. The answer is simple. Vote with your wallet.

[geargnasher]

Hey TID, let me introduce you to JCWIT. (click)

Gear

[btroj]

Truthisfiscovered? What truth? That you made a record for ignore lists in a day?

[truthisdiscovered]

I don't consider my customers selfish when they assume that an honest day's work accompanies an honest day's pay.

Neither do I consider them as whining if they lodge a legitimate dissatisfaction with what proves to be service short of service expected.

As I stated above... in business, it's death on a cracker.

Truth

[truthisdiscovered]

Nope. We understood it. You're upset. The answer is simple. Vote with your wallet.

Plan to...

Truth

[truthisdiscovered]

Truthisfiscovered? What truth? That you made a record for ignore lists in a day?

Another gem...

Truth

[Fishman]

Every time I've ordered from midway they tell me a date that I will have my stuff by usually a week or more. Then I get it in 3 or 4 days. You do not have a valid complaint as far as I am concerned as you haven't even waited long enough to reasonably expect to get your stuff. This thread is pretty much a waste of bandwidth.

[TXGunNut]

Want to know where your order is? Click the link on Larry's homepage, says something like "where's my order?" Wish he wouldn't be so difficult. ;-) I paid the $3 fee once because I forgot something on a previous order. I put an item in my cart whenever I think about it, when the order gets large enough or I get ready to use something I'll finish the order. Sent my second order for the month on Sunday evening, should see it tomorrow or Friday. Plenty of time to enjoy it for the weekend.
I'm a little disappointed that I didn't get a birthday discount code this year, not nearly as disappointed as last year when nothing I wanted was available.
But I'm not whining! People like Larry Potterfield make our country great. He's done a great job of serving the shooting community and directly or indirectly employs quite a few good, hardworking people.

[Bored1]

I am rather impatient myself, so I understand where your coming from. At least I think I do. Anyways my suggestion is to take a deep breath, drink a cold beverage, and do something else.

Next time it comes times to order, try midsouthshooters supply. Many times they are cheaper than Midway and I haven't ever waited more than 3 days including a holiday once for my order to arrive. Or try 10ring.com, the website sucks but all of the ladies that answer the phone are GREAT!!! I only shop at midway when its something no one else has, because I am very very very impatient. Need a reminder that everything doesn't have to be RIGHT NOW sometimes.

PS. Might help to get someone around to help you remember this multiple times a day. I have more than a handful of people in my life that realize I get worked up and remind me to relax. Life's to short to have tangents/rants all the time. (Not saying you did, just speaking from my own personal lessons). I've learned however that you should listen to the woman in your life before it gets to the retired marine buddy of yours. He'll tend to go on a tirade about the pus*******ion of america!!!!

[leftiye]

I'm so edified.

[truthisdiscovered]

Every time I've ordered from midway they tell me a date that I will have my stuff by usually a week or more. Then I get it in 3 or 4 days. You do not have a valid complaint as far as I am concerned as you haven't even waited long enough to reasonably expect to get your stuff.

That's an unusual approach. Typically I tend to take the word of the company I'm dealing with at face value. Until something happens to change the promise, the promise is accepted.

Imagine if your doctor practiced a similar tactic that you claim for Midway. "I'm sorry to inform you Mr. Smith that you have cancer and only a month to live". A week later he tells you it was actually the flu, but he wanted you to be happy when you finally did get better.


This thread is pretty much a waste of bandwidth.

And yet here you are... participating in a waste of time.

Truth

[truthisdiscovered]

I am rather impatient myself, so I understand where your coming from. At least I think I do. Anyways my suggestion is to take a deep breath, drink a cold beverage, and do something else.

Next time it comes times to order, try midsouthshooters supply. Many times they are cheaper than Midway and I haven't ever waited more than 3 days including a holiday once for my order to arrive. Or try 10ring.com, the website sucks but all of the ladies that answer the phone are GREAT!!! I only shop at midway when its something no one else has, because I am very very very impatient. Need a reminder that everything doesn't have to be RIGHT NOW sometimes.

PS. Might help to get someone around to help you remember this multiple times a day. I have more than a handful of people in my life that realize I get worked up and remind me to relax. Life's to short to have tangents/rants all the time. (Not saying you did, just speaking from my own personal lessons). I've learned however that you should listen to the woman in your life before it gets to the retired marine buddy of yours. He'll tend to go on a tirade about the pus*******ion of america!!!!

I understand the notion that many here like Midway... I never said that I didn't. I have used them a dozen times in the last 2 years. I've also used Midsouth, Natches, Shooter's express, Cheaper than dirt, and Gander Mtn. (I like guns).

Sometimes veteran members mistake a low post count for inexperience when sizing up a new member. It often turns out that when one has a post count north of 10k they begin to demonstrate a sort of "Homo-Deo" characteristic, and feel that their tenure allows them to pronounce holy judgment on others they haven't yet subjugated.

But I'm neither up-tight nor impatient... I simply hold the opinion that a company should treat all of it's customers with the same volume of respect regardless of how much they spend.

Truth

[contender1]

I truly believe that Midway DOES take all of it's customers as being as important as the others, no matter how much they spend.
But if you own a business, things happen that are often beyond your control.
(I'm currently sitting at home when I need to work, but thanks to weather, it is not safe to be working on ladders right now. My customers have been very understanding.)
But I guess you run your business perfectly & NEVER have had ANY issues?

[truthisdiscovered]

But I guess you run your business perfectly & NEVER have had ANY issues?

Yeah... that's it.

Truth

[Fishman]

That's an unusual approach. Typically I tend to take the word of the company I'm dealing with at face value. Until something happens to change the promise, the promise is accepted.

Imagine if your doctor practiced a similar tactic that you claim for Midway. "I'm sorry to inform you Mr. Smith that you have cancer and only a month to live". A week later he tells you it was actually the flu, but he wanted you to be happy when you finally did get better.



And yet here you are... participating in a waste of time.

Truth

Truth, I don't know which side of the bed you are getting up on, but try the other side tomorrow, OK?

As I recall, when you order from Midway, the helpful little shipping statement is something to the effect that "expect delivery on or before this date". Your analogy is quite silly. Midway is telling you the latest you could expect your product, not how long you are going to live.

Jeez, what's it been, two days since you ordered? Why don't you respond to this thread when you get your product, 'cause you are digging yourself a big hole here.

[swheeler]

"Tell Larry something for me..."

OK. Larry thank you very much for starting up Midway USA, good job and keep up the good work, you da man!

[truthisdiscovered]

Truth, I don't know which side of the bed you are getting up on, but try the other side tomorrow, OK?

As I recall, when you order from Midway, the helpful little shipping statement is something to the effect that "expect delivery on or before this date". Your analogy is quite silly. Midway is telling you the latest you could expect your product, not how long you are going to live.

Jeez, what's it been, two days since you ordered? Why don't you respond to this thread when you get your product, 'cause you are digging yourself a big hole here.

Actually the email notification reads "Expected delivery date"... that's what I've been working from, the “actual” transaction info.

Would I like to open my mailbox tomorrow and find a little surprise? Of course. Do I think that it's a good practice to purposely lead off with the "worst case scenario"? Not really.

Midway USA? It is what it is I suppose... more interesting is the reaction from some here. Am I to assume that if voicing an opinion, one should expect to be labeled a whiner, impatient, selfish, a business simpleton, a chronic complainer, rash, boring, or misguided? Seems so.

BTW, the active tracking number finally showed up. 4 days in and it says that my order is still in the great state of Missouri.

No word from Larry yet.

Truth

[ShooterAZ]

"Tell Larry something for me"

Hi Larry, please disregard the high pitched whine coming from this thread. 99.9 % of us know that we should make a list of things we need in order to avoid the $3.00 small order charge. We also always know we will get our order every time. It is the other .1% that choose to ignore this, and then make the whining sounds. They will always have something to complain about anyway. So Larry, thanks for listening, and thanks for all you do.

[Alvarez Kelly]

"Tell Larry something for me"

Hi Larry, please disregard the high pitched whine coming from this thread. 99.9 % of us know that we should make a list of things we need in order to avoid the $3.00 small order charge. We also always know we will get our order every time. It is the other .1% that choose to ignore this, and then make the whining sounds. They will always have something to complain about anyway. So Larry, thanks for listening, and thanks for all you do.

What he said.

[leeggen]

You know it wasn't to long ago that some were ******** about Midway was shipping things to quick . They would ship part of your order as soon as it came into their shop. Say you ordered 6 things and tomorrow 3 come into their store so they imed. send those , then later somemore comes in and they will send it asap. Now you paid a couple shipping fees instead of just one. NOW we have someone complaining They aren't fast enough. D???, people aren't never happy. Oh by the way Larry keep up the good work, you usaully have what we want when we want it. Thanks again.
CD

[Bored1]

Actually the email notification reads "Expected delivery date"... that's what I've been working from, the “actual” transaction info.

Would I like to open my mailbox tomorrow and find a little surprise? Of course. Do I think that it's a good practice to purposely lead off with the "worst case scenario"? Not really.

Midway USA? It is what it is I suppose... more interesting is the reaction from some here. Am I to assume that if voicing an opinion, one should expect to be labeled a whiner, impatient, selfish, a business simpleton, a chronic complainer, rash, boring, or misguided? Seems so.

BTW, the active tracking number finally showed up. 4 days in and it says that my order is still in the great state of Missouri.

No word from Larry yet.

Truth


If it looks like a duck most people will call it a DUCK.

Then again around here some may chime in that it is indeed a rare, some say extinct Nēnē-nui

[RoyEllis]

If it looks like a duck most people will call it a DUCK.

Then again around here some may chime in that it is indeed a rare, some say extinct Nēnē-nui

Well is it a duck or a goose? I think those are extinct, it's rumored the last one was roasted for Bill's 2nd birthday dinner....:bigsmyl2: Ya might ask Gertie though, her memory is pretty good.

[Bored1]

Ahhh dangit. I knew I was forgetting something. The big smiley!!!!


:groner:

[Recluse]

You know, I wrote President Reagan one time and he didn't respond either. I was in this little remote FOB in Central America during the very early 1980's and had been promised some air support for the mission I was on.

Didn't get it, but had to go ahead and make do, somehow, and complete my portion of the mission.

When I got back to Howard Air Base (Panama), I was kinda whizzed off so I wrote NCA (President Reagan) a terse letter and mailed it off. I waited for several weeks with no response.

I should've just gone AWOL right then and there. I mean, who did that SOB think he was? He was the PRESIDENT, for crying out loud and I was a by-gawd important staff sergeant trying to help some of our contra allies kick a little *** on those sandanistas that the President was always whining about.

I did MY part, but I didn't get the air support that would've made things a lot easier. And then to think that the ungrateful SOB didn't even have the courtesy or class to answer my letter?

After re-reading the OP's complaint, I get it. I now get it. It should've been all about ME back then some thirty-plus years ago in those lands far away, and if I didn't like the way something was happening, then those uncaring, incompetent generals (redundant, actually) should have snapped to and squared their "stuff" together and made sure that the mission was about ME and only ME because, after all, *I* was the one getting my *** shot at--not them.

Same thing goes with these idiot business owners and CEOs. Don't they understand and realize that it's only about ME when I place an order? Don't they? Forget those show-offs who place orders that cost several hundred dollars or even a thousand or more dollars. Those are just the exception. The real jewel in their crown is ME and my $15 - $25 order I make once or twice a year. And if I don't get the exact, instant satisfaction I'm entitled to because the automatically generated e-mail says so, then I by-God expect the CEO to drop whatever the hell he is doing and respond to MY query on the double and make it RIGHT, BY GOD!

In the meantime, I keep checking my mail box to see if President Reagan ever responded to my original letter.

I bet he got Alzheimer's and died just so he wouldn't have to deal with me.

:coffee:

[btroj]

That bastard!

He should have written back like a good boy.

My condolences JD, you had a right to know why. The nerve of some people.

[waksupi]

Some threads here build character. Some expose it.

[btroj]

Some threads here build character. Some expose it.

Wow, rarely is so much said in so few words.

[alamogunr]

At least post counts are increasing!

[truthisdiscovered]

Some threads here build character. Some expose it.

I wholly agree.

Discussion forums simply afford an opportunity to voice an opinion, from there, the membership decides if what follows is civil discourse, or ad hominem.

Can hardly wait for the next evolution.

Truth

[ShooterAZ]

Your truth and our truth just aren't the same truth...nuff said?

[RoyEllis]

If ya REALLY want to discover "truth", read & re-read you sig line until it's deepest meaning becomes painfully obvious.

" I do not feel obliged to believe that the same God who has endowed us with sense, reason, and intellect has intended us to forgo their use.

Galileo Galilei"

[ratitude]

So who is going to end up being the thread killer? ;)

[leftiye]

Me! Me! Me! It's my turn! (and about time)

[truthisdiscovered]

Your truth and our truth just aren't the same truth...nuff said?

Take a look back at the thread... it's not "your truth and our truth", rather some this way, some that.

Truth is not relative, all truth is absolute, else it would not be defined as "truth". There is no "true for you and true for us" there is only true or false.

Truth

[Alvarez Kelly]

And yet another for the ignore list.

[dragon813gt]

These threads are revolving and the business name seems to change between a few of them. Don't like the price, don't buy. If you paid then you agreed to the price so shut up.

[truthisdiscovered]

These threads are revolving and the business name seems to change between a few of them. Don't like the price, don't buy. If you paid then you agreed to the price so shut up.

Shut up? There's an original.

The price in not the issue... catch up.

Truth

[DRNurse1]

Does anyone hear a high pitched whine in here? Might just be my tinnitus.


Is that what that is? I started noticing it yesterday. It seems to be getting louder.

I had a power steering pump go on me today....was it that?

The OP is not happy with the service he received from Midway. I get it, it happens. Please put on your Big Boy pants and grab your Crying Towel: Life is not fair and you have no right to expect good service. You can reward fairness and service by repeat business.

Thank you for the heads up on the shipping issue you had with Midway.

[DRNurse1]

And yet another for the ignore list.

Brian...you may loose a customer...:roll:

[Alvarez Kelly]

Brian...you may loose a customer...:roll:

Lol. Ok... I'm sure I'll get by.

I have way more demand than I can supply. I have a hobby... I don't have to sell anything to feed my family. I sell stuff to people I like!

[truthisdiscovered]

And yet another for the ignore list.


This is not an auction. I will accept offers by PM only. Don't bother low balling me. You will be ignored.

So how long is your ignore list actually?

Truth

[truthisdiscovered]

I can't hold this on Midway I suppose... with the exception that they do have a decision in exactly who they use for their primary shipping contractor. Probably rate based.

My 2 oz. package it seems has traveled over 1300 miles in the last couple days... from Kansas City Missouri to Winsor CT.

I live well south of the Mason Dixon...

The bright side is, the top punches are about 150 miles closer.

Day 6 and an estimated 4 more to go.

Did I mention the package weighs 1/8 of a pound?

Truth

[Clay M]

Midway is a great company. Sure they are high, but their customer service is second to none,and they get a lot of products many others don't have. I also like Midsouth,but they have a 20% restock fee on returned items.

[Uncle R.]

I can't hold this on Midway I suppose... with the exception that they do have a decision in exactly who they use for their primary shipping contractor. Probably rate based.

My 2 oz. package it seems has traveled over 1300 miles in the last couple days... from Kansas City Missouri to Winsor CT.

I live well south of the Mason Dixon...

The bright side is, the top punches are about 150 miles closer.

Day 6 and an estimated 4 more to go.

Did I mention the package weighs 1/8 of a pound?

Truth

Wow.
Just - wow.

Uncle R.

[truthisdiscovered]

Wow.
Just - wow.

Uncle R.

Wow indeed...

Truth

[ShooterAZ]

Troll

[btroj]

Troll

Just now figuring that out?

Use the ignore feature, it helps

[leftiye]

There's better werdz, but thay sanction us if'n we uase them. We need a thread killer. Maybe we can talk the MOD squad into getting us one.

[truthisdiscovered]

Troll

There it is... I was beginning to wonder when the middle school let out.

It is so gratifying to learn that this forum is a place where one can gather with other 2nd ammendment advocates and discuss things like adults.

Truth

[TXGunNut]

Walks like a duck....just placed my third order for the month with Larry today. (Free shipping for orders over $150!) Last two orders were processed on Monday, received on Thursday...same week. Any bets that I won't be unwrapping shiny bits this Thursday?
Tell Larry something? Sure, tell him I'll buy his lunch just for a chance to shake his hand and visit a bit.

[Moondawg]

You are lucky you got them so quick. The last couple of top punches for my Saeco sizer took well over a month while Larry waited for Saeco to manufacture them or something. It seems he does not keep much Saeco stuff in stock.

[btroj]

Can't this thread just die? Please

[truthisdiscovered]

Can't this thread just die? Please

Well it will eventually... but in the meantime an update.

Tracking info indicates that UPS has handed off the package to the good old USPS.

Expected delivery date: tomorrow, a full 11 days since they swiped my credit card.

These are 2 common top punches 1 RCBS and 1 Lyman. They were in stock while Midway waited days to pull and process them.

My advice to anyone ordering from Larry is to make sure that little importance is placed upon prompt service, even after you have paid for your items. Additionaly, unless you wish to be labeled a whiny troll, keep your opinions to yourself here.

Truth

[ShooterAZ]

A full 11 days....OMG!

[waksupi]

Considering an over night delivery can take four days to get here, I consider 11 days a peach!

[Bored1]

11 days sucks. But you will get your items which is better luck than a lot have had over the last year from other retailers.

[ShooterAZ]

Consider the fact that there has been some nasty weather down there south of the Mason-Dixon Line in the past week. This will increase delivery times for sure.

[dragon813gt]

Placed an order last night. Shipped today and is showing I should have it Saturday.

[geargnasher]

If you select "UPS Basic" to save a couple bucks on shipping, a week and a half is to be expected. UPS Ground from MW makes it here in three business days with boring consistency, so I usually pony up for that so the package doesn't bounce around between multiple carriers and risk getting ripped open and contents "lost" with two companies instead of just one. I never tried USPS flat rate, but that is another option Midway has.

You gets what you pays for. Selecting UPS Basic shipping at Midway at checkout (the default selection, I believe?) is usually the least expensive option, and is so for a reason. Don't expect premium service at economy rates, that's like renting a room at Motel Sucks and complaining that for $29 a night they don't provide a flawlessly maintained Olympic pool.

Gear

[truthisdiscovered]

If you select "UPS Basic" to save a couple bucks on shipping, a week and a half is to be expected. UPS Ground from MW makes it here in three business days with boring consistency, so I usually pony up for that so the package doesn't bounce around between multiple carriers and risk getting ripped open and contents "lost" with two companies instead of just one. I never tried USPS flat rate, but that is another option Midway has.

You gets what you pays for. Selecting UPS Basic shipping at Midway at checkout (the default selection, I believe?) is usually the least expensive option, and is so for a reason. Don't expect premium service at economy rates, that's like renting a room at Motel Sucks and complaining that for $29 a night they don't provide a flawlessly maintained Olympic pool.

Gear

I hear what you are saying... and you are absolutely right.

The mistake that I made here was over-reliance on the old "principle of uniformity". I have been a Midway customer for a few years, and have understood that the cheapest delivery selection (default) takes the longest time. As you said, you get what you pay for.

But sitting here on day 12 without my order delivered is frustrating. It's not what I have experienced in the past using the same vendor.

Truth

[alamogunr]

My last order from Midway included a set of dies and a set of check weights plus a couple of smaller items. They arrived within 5-6 days. I thought nothing about it. If it had taken 12 days for it to get here, I might be a little put out but not to the point of spending as much time talking(posting?) about it as this thread has taken.

Maybe we should all educate ourselves on the ramifications of choosing from multiple shipping choices. I always choose the least expensive. As Gear said, maybe it is not good to allow a package to be bounced around the country from one ham handed carrier to another with the risk of damage.