Kudos to Lyman

[RG1911]

I picked up a hard-used Lyman power case trimmer for, if I recall correctly, $40 at an auction. After trimming a few hundred .30 Carbine cases, the trimmer stopped. After letting it cool for an hour, it ran again. But I didn't think that was standard operation, so, after chatting with their tech support, I sent it back to Lyman.

Turns out the casing(?) was cracked and it ran $75 to repair it. Although the power trimmer I got back looks new and shiny; not at all like the beat up piece of equipment I sent in.

So, new or just remarkably well restored, I think Lyman did a fine job that was worth $75.

Cheers,
Richard

[PS Paul]

Proving once again why they've been in business and serving shooters for so very long. good news!

[DukeInFlorida]

nice. still cheaper than the $400 new.

[bob208]

i bought a new lyman 10 lb lead pot in 72. in 85 it would not get up to heat sent it back two weeks later it comes back with a new 20 lb thromestat. price no charge. it is still working. so in 92 i wanted another pot so i would have one for pure lead and one for mix. so i bought another lyman. that mite be their plan.

[209jones]

about 20 yrs ago or so, I knocked an LE1000 scale off the bench with a gun that fell over and caught the cord. Talked to them, they did not have a repair program in place yet. Said to send it in anyway.
They sent me back a new one, cost me the shipping to them. Still have that scale, works just fine.

[Boneguru]

Great business model!

[baer19d]

I've Had good results with their customer service as well.