Lymann Customer Support - Excellent!

[eagle-man]

This weekend I was sizing a batch of boolits, and I had an issue with a part that broke on my 4500 sizer. I was able to do a temp fix to finish up with what I needed to shoot the next day. The following morning I contacted Lymann Customer support explaining the issue. Short story even shorter, they are sending out replacement parts, I don't have to send in the failed parts, and most impressive, they did it with a smile.

Too many times a company will push back until you get agitated and upset and then they magically find a way to take care of the issue. Lymann just took care of the issue, and in an enjoyable, positive way.

A+ in my book!

[jimkim]

Wow!! Maybe they're turning over a new leaf. This is good news.

[frykasj]

They replaced my cracked 4500 body after I left the grease piston down on the lube while it heated up. Relatively painless, just send them some photos and all was well. Didn't even charge me for shipping!

[UNIQUEDOT]

I had a bad experience with their CS a couple of decades ago and still haven't forgotten it, but Lyman's CS is the only one i have not had to use since then.