abunaitoo
09-26-2012, 10:20 PM
You've probably seen those big two tone mugs around. They have a stainless center with different colored plastic tops and bottoms.
I've had mine for at least six years. They work great. Keeps my water cold almost all day long. Being 52 ounces, I fill up twice a day.
One day at the range I dropped it.
It still worked, but the cover was damaged.
I contacted them on-line to see if I could get a replacement cover.
I've grown attached to this old mug. Didn't want a new one.
They needed the information off the mug and said I could send a picture of the defect, name and address.
I expained to them that there was no defect. I broke it and wanted to purchase another top for it.
They said they don't stock replacement parts, and a new top probably wouldn't fit because they changed the design.
They said they would send a replacement mug.
I told them I don't expect them to send one under warrenty (it's just not right).
I had another one, in a different color, so I took the top form that one and all it good.
Today I got a package from The Bubba company. I new mug!!!!!
It's purple and not black like my old one. But I didn't expect them to send me one for free.
This company is another example of a honest company that cares about it's customers.
Just thought I'd share with y'all.
I've had mine for at least six years. They work great. Keeps my water cold almost all day long. Being 52 ounces, I fill up twice a day.
One day at the range I dropped it.
It still worked, but the cover was damaged.
I contacted them on-line to see if I could get a replacement cover.
I've grown attached to this old mug. Didn't want a new one.
They needed the information off the mug and said I could send a picture of the defect, name and address.
I expained to them that there was no defect. I broke it and wanted to purchase another top for it.
They said they don't stock replacement parts, and a new top probably wouldn't fit because they changed the design.
They said they would send a replacement mug.
I told them I don't expect them to send one under warrenty (it's just not right).
I had another one, in a different color, so I took the top form that one and all it good.
Today I got a package from The Bubba company. I new mug!!!!!
It's purple and not black like my old one. But I didn't expect them to send me one for free.
This company is another example of a honest company that cares about it's customers.
Just thought I'd share with y'all.