How good is Brownells as regards to exchange of defective products?

[Tokarev]

Just received this and :cry:

[JMax]

No problems with their returns.

[mstarling]

Never had any problems ... even when I had specified the wrong part!

Good folks.

[Reg]

Never had a problem with any thing from them. Give them a call. Great people to deal with.

[paul h]

Brownells is excellent about exchanges and customer support. They are one of those old school companies that are a joy to work with as they understand the importance of treating their customers right.

[waksupi]

As long as you didn't grind or drill on a part, no problem. Was the trigger guard like that when it arrived, or did you do that? If you did it, suck it up, and order another.

[Tokarev]

So far so good, just got off the phone with them and they are shipping a replacement product after instructing me to return the defective "at my convenience".:awesome:

What really sucks is that while waiting for the trigger guard I lost the rear action screw.

[Bill*]

Like others above-no problem whatever

[klcarroll]

I received a miss-packaged AR bolt carrier from them; ....And they sent out a replacement BEFORE I had returned the erroneous part to them!

Some of their prices are a little high, but they make up for it with quality service!

Kent

[Tokarev]

Received a replacement trigger guard. This time it's fine.

[DCM]

High price$ but EXCELLENT service. IMO

[David2011]

The flip side of what seems like higher prices is that they don't carry substandard items. I never worry about the quality of items from Brownell's. YMMV

David