geargnasher
07-09-2012, 04:26 AM
Many of you might remember when Lloyd Smale's shop burned down over three years ago. In the fire he lost some Dillon equipment, and some of the membership here had, I believe, sort of petitioned Dillon to assist him with replacing it. I don't know for sure how it all worked out, but I remember the company was certainly intent on doing what they could to help.
I thought that was a heckuva nice thing for any company to do, and sent them an Email saying so, but I used an account I don't check much and their reply got lost in all the spam and junkmail. Tonight I was clearing out several years worth of old Emails and came across Dillon's response to my email, and I thought I'd share it with everyone here, even three years after the fact it sort of gave me the "feel goods" and those are in short supply lots of places these days and maybe the rest of you could use some, too.
Dillon Precision's response from Friday, May 22, 2009:
"Our philosophy is simply to treat people the way we would like to be treated. A fire is a very traumatic, life altering event. If in some small way we can assist in returning his like to normalcy, we are happy to do so.
Thank you,
Dillon Precision Products, Inc."
I don't own any of their stuff because I've used some of it and there are some things that don't suit my particular fancy about their presses. My reasons certainly have nothing to do with their quality, warranty, business philosophy, or their customer service. I wish there were more companies out there like Dillon.
Gear
PS just in case anyone thinks this is a solicitied advertisement or such, I assure you it is not. If any of the mods think this is inappropriate, just delete it.
I thought that was a heckuva nice thing for any company to do, and sent them an Email saying so, but I used an account I don't check much and their reply got lost in all the spam and junkmail. Tonight I was clearing out several years worth of old Emails and came across Dillon's response to my email, and I thought I'd share it with everyone here, even three years after the fact it sort of gave me the "feel goods" and those are in short supply lots of places these days and maybe the rest of you could use some, too.
Dillon Precision's response from Friday, May 22, 2009:
"Our philosophy is simply to treat people the way we would like to be treated. A fire is a very traumatic, life altering event. If in some small way we can assist in returning his like to normalcy, we are happy to do so.
Thank you,
Dillon Precision Products, Inc."
I don't own any of their stuff because I've used some of it and there are some things that don't suit my particular fancy about their presses. My reasons certainly have nothing to do with their quality, warranty, business philosophy, or their customer service. I wish there were more companies out there like Dillon.
Gear
PS just in case anyone thinks this is a solicitied advertisement or such, I assure you it is not. If any of the mods think this is inappropriate, just delete it.