jpatm2
08-28-2011, 05:34 PM
I just wanted to post a quick message about Berry's Mfg. I called them because I have the Cabela's tumbler and I wanted to get a second bowl. The current one was getting all scratched up and I really just wanted an extra. I e-mailed customer service and told them everything I just said. The lady that answered asked me if I had sent in the warranty card and said the plastic parts have a lifetime warranty and the motor had a 3 year warranty. I told her I didn't remember if I sent in the warranty card, and since it wasn't broken, I didn't believe it to be a warranty issue. I asked for the price, gave her my addressing and asked about shipping charges. She didn't respond, but later than day, I received an e-mail from UPS saying a package would be delivered 2 days later from Berry's MFG. She had sent me a new bowl free of charge.
That is excellent customer service and they will keep me as a customer for future purchases. :)
That is excellent customer service and they will keep me as a customer for future purchases. :)