MGySgt
12-09-2006, 12:51 AM
I just had an experience with Hornady.
My son bought a RBH 45 colt with a 4 5/8's barrel, he bought a set of RCBS dies. I started working with 45 Colt loads and soon bought a RBH 5.5 in 45 Colt. Seem like a fun gun to shoot.
I needed a second set of dies so while I was at a gun show so I bought a set of Hornady 'New Deminsion' Dies.
Resizer Die - Rem and WW cases - did not reduce the size of the case enough and you could finger seat a bullet in the 'sized' case (.4535) - Thats not good - so I resized them AGAIN with the RCBS sizer die.
Seater/Crimp - the RCBS 45 270 SAA (Semi WC) at .4535 will catch on the crimp portion and seat the bullet 's front driving band flush with the case - Also not good.
Finally took the time today to call Hornady. When the first person answered the phone in a very pleasant voice - How my I help you - to which I responded Complaint Department Please! She very politly said please hold and she connected me to Customer Services.
They were very helpful and the bottom line is they are sending out a new (smaller) resizer die and a New (larger) Seater/Crimp die.
No problem was too small for him to talk to me about and we had a very pleasant conversation.
Customer Satisfied!
This is not the first dealing I had with them. A number of years ago I bought a 7MM mag and bought a few boxes of Hornady 160 grainers (Light Magnum I believe). The first 4 or 5 rounds went off without a problem. The next round would not chamber - Bolt would not close. The belt has about 1.5 times the width of the belt on the other rounds.
I called Hornady about them and after I explained the problem I was asked to return the offending round and they would replace it. Well 1 round didn't do me any good and I told the Tech Rep that, I said something like I will just throw it away. She said 'Please don't do that, we need that back here to find out what happened'.
Bottom line they had UPS pick up both boxes of ammo. They asked what I would like in exchange for them. The Hornady 350 gr FP had just hit the market for the 450 Marlin and I could not find any to try in my 45/70 so I asked for an equal value number of them in exchange. Well she said I had touble finding them because they were not due out for a few months, but to let her check. She came back on the phone and said they would swap the 2 boxes of loaded 7mm Rem Mag for 4 boxes of the bullets. They sent them UPS and the UPS driver waited until I took them out of the box and put the 2 boxes of 7mm bullets in the box for return.
Another example of a satisfied customer.
I don't use any of the Hornady J bullets anymore, and I still have some of the 350 gr FP for the 45/70 and a bunch of their 240 XTP's for the 44 mag. If I couldn't cast I would go back to using their products.
Drew
My son bought a RBH 45 colt with a 4 5/8's barrel, he bought a set of RCBS dies. I started working with 45 Colt loads and soon bought a RBH 5.5 in 45 Colt. Seem like a fun gun to shoot.
I needed a second set of dies so while I was at a gun show so I bought a set of Hornady 'New Deminsion' Dies.
Resizer Die - Rem and WW cases - did not reduce the size of the case enough and you could finger seat a bullet in the 'sized' case (.4535) - Thats not good - so I resized them AGAIN with the RCBS sizer die.
Seater/Crimp - the RCBS 45 270 SAA (Semi WC) at .4535 will catch on the crimp portion and seat the bullet 's front driving band flush with the case - Also not good.
Finally took the time today to call Hornady. When the first person answered the phone in a very pleasant voice - How my I help you - to which I responded Complaint Department Please! She very politly said please hold and she connected me to Customer Services.
They were very helpful and the bottom line is they are sending out a new (smaller) resizer die and a New (larger) Seater/Crimp die.
No problem was too small for him to talk to me about and we had a very pleasant conversation.
Customer Satisfied!
This is not the first dealing I had with them. A number of years ago I bought a 7MM mag and bought a few boxes of Hornady 160 grainers (Light Magnum I believe). The first 4 or 5 rounds went off without a problem. The next round would not chamber - Bolt would not close. The belt has about 1.5 times the width of the belt on the other rounds.
I called Hornady about them and after I explained the problem I was asked to return the offending round and they would replace it. Well 1 round didn't do me any good and I told the Tech Rep that, I said something like I will just throw it away. She said 'Please don't do that, we need that back here to find out what happened'.
Bottom line they had UPS pick up both boxes of ammo. They asked what I would like in exchange for them. The Hornady 350 gr FP had just hit the market for the 450 Marlin and I could not find any to try in my 45/70 so I asked for an equal value number of them in exchange. Well she said I had touble finding them because they were not due out for a few months, but to let her check. She came back on the phone and said they would swap the 2 boxes of loaded 7mm Rem Mag for 4 boxes of the bullets. They sent them UPS and the UPS driver waited until I took them out of the box and put the 2 boxes of 7mm bullets in the box for return.
Another example of a satisfied customer.
I don't use any of the Hornady J bullets anymore, and I still have some of the 350 gr FP for the 45/70 and a bunch of their 240 XTP's for the 44 mag. If I couldn't cast I would go back to using their products.
Drew