BCB
11-09-2006, 06:53 PM
I recently purchased an inexpensive (‘bout a hundred bucks) CD/radio unit for in my garage where I do my bullet casting, car waxing, oil changing, etc. The maker of this unit is RCA. Anyhow, I noticed that when the unit wasn’t turned on daily, it would not turn on at all. So, I went to the Troubleshooting page of the manual and sure enough, this problem is addressed!!! The solution: Unplug the unit for a few seconds and then plug it back in. Yep, that works, but the clock then needs reset. It is obvious that RCA knows this problem exists but they continue to sell the radio. So, I e-mailed there service e-mail address and expressed my concern for this unscrupulous method of doing business. The following was their reply:
Thank you for your inquiry concerning the design and quality of your product. Consumer satisfaction is very important to us and we continually strive to provide the best consumer electronics products available. We regret you are not pleased with your product. We invest substantial resources in market research to develop products that meet consumer needs and expectations. We are continually finding ways to improve reliability, designs, product quality, and professional service. Your comments are appreciated, and we thank you for taking your valuable time to contact us.
What in the heck (euphemism) is wrong with the businesses in this world? The “Bowtie Man” making the decisions is surely sending the poor fellow working on the assembly line right down the toilet. But I suppose he really doesn’t much care. And over the past couple of years I have won a Winchester Model 70 and a Remington Model 7600—I am sure thankful all of my handguns, rifles, and shotguns are old—they were built well. Those two rifles are a disgrace to either company’s name or reputation…BCB
Thank you for your inquiry concerning the design and quality of your product. Consumer satisfaction is very important to us and we continually strive to provide the best consumer electronics products available. We regret you are not pleased with your product. We invest substantial resources in market research to develop products that meet consumer needs and expectations. We are continually finding ways to improve reliability, designs, product quality, and professional service. Your comments are appreciated, and we thank you for taking your valuable time to contact us.
What in the heck (euphemism) is wrong with the businesses in this world? The “Bowtie Man” making the decisions is surely sending the poor fellow working on the assembly line right down the toilet. But I suppose he really doesn’t much care. And over the past couple of years I have won a Winchester Model 70 and a Remington Model 7600—I am sure thankful all of my handguns, rifles, and shotguns are old—they were built well. Those two rifles are a disgrace to either company’s name or reputation…BCB