Some love 'em, some hate 'em- some are in between like me. Some of their stuff is like a kit for a tinkerer, and often the instructions are incomplete. But anyhow, I'm rebuilding a basket case Loadmaster, and ordered a boatload of parts. For anyone who doesn't know, most of Lee's parts ring up free once they are in your online cart, you just pay shipping. Quite nice I must say. Anyhow, after placing my large order early in the morning a few days ago, I got a call from a nice lady at Lee around lunchtime the same day- and it wad because she saw I ordered free part "x" and wanted to make sure I didn't need another free part that usually goes with "x". I was impressed. They had nothing to gain from that call, other than impressing a customer lol. But, I did wind up adding a different $6 item to the order that I had remembered so...