My dad bought a colt peacemaker Umarex pistol brand new off Amazon last fall. Finally went out to shoot it the other day since the weather was getting nice and figured he would finally start playing with his new toy. When we went to install the CO2 cylinder it leaked out within a couple seconds. Tried another with the same issue. I could see the green bulb seal bulging out on the sides like it was trying to come out. I did some quick googling to see a schematic of the pistol. I quickly could tell that the screw in retaining seal ring was missing. I figured it was easy enough to google replacement parts for it. Looks like the only parts available for it are in United Kingdom, or some other far off land. I would assume Umarex imports these pistols and calls them their brand? Well, since I couldn’t find parts, I called Amazon where he got it from. First of all, he changed Internet providers and had an email set up with the old Internet provider. No access to thst email address now so he cannot access his old account and of course Amazon couldn’t find his account as well. I remember when he had to set up a new Amazon account a few months ago because he wasn’t getting his confirmation mails from them..because he had a new email address they didn’t have on account. Amazon also has a no return policy on air pistols, apparently. So I waited till Monday and called Umarex direct in Arizona. The customer service representative from Umarex told me its covered under a one year warranty. I explained to them we could not find the receipt with Amazon. I was told to send it in anyways, without a receipt, and they would take care of it. They sent me a return label from FedEx. This was last Monday. I received a call today and received a message to give them a call for the gunsmith’s diagnosis. I called back and was told because I didn’t have a receipt that the cost of repair as $70 to replace the complete CO2 valve assembly. I don’t understand why it cost so much to begin with because the threaded seal retainer is five bucks and same with the bulb if I ordered it from another country. I asked why I couldn’t find parts in the USA? I did ask them if they manufactured them, which I found out they do not. Umarex imports all their air guns from outside the USA and re brands them. If I didn’t want it repaired they were going to charge me $40 for the diagnosis and to mail it back because I didn’t have a receipt. I was pawned off from one customer service rep to a second having to explain that whoever I talked to last Monday was aware I didn’t have a receipt and send it in and they would take care of it under warranty. I told them if they weren’t going to repair under warranty as promised it just to send it back to me. I was told if I wanted it back I needed to pay them $40! I asked them if they recorded their phone call conversations so they can figure out who told me that it could be repaired at no charge under warranty. I was told it would take a few hours and they would forward it to their manager and have them call me back. It was about an hour ago so I’m still waiting obviously.
Anybody else dealt with Umarex customer service? I think I have six of their pistols and rifles and needless to say I will not be buying anymore.
I think it’s time I see about the gift my first PCP rifle.
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Originally Posted by Tripplebeards
) and it took a few days for me to get one from an Internet air-gun store -- but, when I got the fitting -- and since -- the arm takes air with no difficulty. Again, I can voice ZERO complaint(s) re Umarex customer service or the folks I had the privilege to speak with. (Note -- the 2nd case was less than a year ago, fyi. The other was a CO2 pistol which leaked out the Carbon Dioxide in less than an hour -- whether pistol was fired or not-- maybe three years back.)
